I'm using Bartender 2022 and unable to map physical drives in print portal. urgent help required

krishna B

• 23. Februar 2023 10:22

I'm using Bartender 2022 R4 version, and unable to map physical drives (templated stored in D Drive) in print portal. urgent help required.

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 1. Juni 2023 15:53

  Hello Krishna,
  
  Apologies for the late response.
  
  We are sorry to hear that you're experiencing difficulties with Bartender 2022 R4, you will find some general suggestions which might help you with your issue below:
  
  

  • Check drive permissions: Ensure that the account or user you're using to run Bartender has sufficient permissions to access and map the D drive. You may need administrative privileges or specific permissions on the drive.
    
    
  • Verify drive connectivity: Confirm that the D drive is properly connected and accessible on your computer. Check if you can access the drive outside of Bartender, such as through File Explorer or Command Prompt.
    
    
  • Update Bartender: Ensure that you have the latest version of Bartender installed. Check the Seagull Scientific website for any available updates or patches specifically related to drive mapping issues, and make sure to review our article on How to Update to the Current Revision of BarTender before updating.
    
    
  • Restart Bartender services: Restarting the Bartender services can sometimes resolve unexpected issues. Close Bartender completely, including any background processes or services related to the software, and then relaunch it.

  • Check log files: Look for any error messages or relevant information in the Bartender log files. These files may provide clues about the cause of the issue and can be found in the Bartender installation directory.
    
    
  • Contact Technical Support: If the problem persists, it's recommended to reach out to our Technical Support team via our Get Support page.
    
    

  Remember, these steps are general suggestions, and the specific troubleshooting process may vary depending on your system setup and Bartender configuration, if you require urgent help, please reach our Technical Support team as stated above.
  
  I hope this helps!

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