The problem with showing "–" in Bartender2022

Danny chuang

• 31. Mai 2023 07:36

Hi 

The same data, same template, different Bartender version. See the data below

"Netherlands(ARROW CENTRAL EUROPE)","c/o B.V. ARROW Electronics DLC Maarten de Vriestraat 2 NL – 5975 RW Sevenum / Netherlands"

It works on the Bartender version 10.0 SR4

Recently we've changed the Bartender version to 2022. It becomes "???"

 

Does anyone know how to correct this in 2022？

Hope to hear from you. Thank you.

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 1. Juni 2023 07:35

  Hello Danny,
  
  Welcome to the BarTender Community!
  
  This seems like an encoding issue. Where is the label pulling this data from? Is it directly written on the label, or does it pull it from a database? If it's the latter, could you recreate the connection to the database and try again? Most of the time, recreating the database connection does the trick with issues similar to this one.
  
  Thanks!

  1
• 

  Danny chuang

  ★ BarTender Hero ★

  • 2. Juni 2023 03:10

  Hi Xabier

  The data come from a txt file and the txt files are from the ERP system. You are right. It is an encoding issue.

  Thanks for your reply.

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 2. Juni 2023 06:50

  Glad to hear we've identified the issue here.
  
  Let us know if there is anything else we can do you for, if not, have a great weekend!

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