BarTender Designer hangs up at Symbols Font window
Hi, when I try to open the Symbol Font Character window in BarTender Designer nothing happens and BarTender Designer freezes. I suspect it may be due to corrupt fonts.
Has anyone ever had the same problem?
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Not come across that before. Have you tried running a repair on the install?
Can you access them via this option?
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Yes, I tried to run the repair but that didn't change anything.
When I try to open the window this way, nothing happens, and the software does not hang up.
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Very odd, can you see/access the fonts via your Control Panel>Fonts,
If you search for and open Charmap.exe (Character Map) on your PC can you copy and paste one of them from there?
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Yes, I can see the fonts at Control panel - Fonts. Copy and paste from charmap is also no problem.
I can also choose a seagull font to add symbols to a regular text box. It's just that window that's not working.
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Very strange as you can access them via other routes. Sorry I am not sure what else to suggest, other than checking you are using the latest release of the you software version (such as R6 for 2022 or R10 for 2019 etc, and if that does not help then you probably need to use the Submit a Request option above and raise a support ticket with Seagull's Tech Support team directly as they can access various logs etc that may help.
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ok, thank you anyway.
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I came across this exact same issue months ago and found that if you press the Esc key Bartender starts working again. Turns out what is happening is that the symbol font character screen is stuck in some sort of opening on other screen (the same thing you get if you had 2 screens). The solution I found is that if you connect a second screen to your laptop or computer and extend the display (not duplicate) the symbol font screen will appear. Now in saying this, it fixes the issue until you connect a second display again later. I've not found a solution to fix this issue as it still happens even if I disconnect the second display after again. For some reason the symbol font screen just wants to open up on a second extended display.
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Hi Roderick,
Thanks for the tip, which led me in the right direction.
With "ALT "+"Space" -> "M" I was able to catch the window and bring it back to the main monitor!
Thanks again!
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Hey Rodrick,
Thanks for the help! I was able to get mine to work doing the same thing. It seemed that the symbols pop-up box thought it was in an extended screen all the way to the left (even when nothing was plugged in). This is what I did:
Configure extended screen so that the laptop was on the right and monitor was on the left.
Unplugged my monitor and opened the symbols box (I couldn't see the box).
Plugged in the monitor and found the symbols box in the middle of the screen.If you drag the box over the bartender software, it will open over the software next time.
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