Error #3413 bartender 2021

Jorge Munarriz

• 23. August 2023 06:37

Good morning,

In our company we are using BarTender 2021 for 14 printers and no maintenance contract. Until last week it was working properly. Last Sunday I restarted the server that contains the Bartender license server and, since then, when we try to print any label we get the error #3413 "The current user XXXX did not use the printer YYYY before the grace period, therefore, the permission to use that printer is not clear. BarTender will not print or export printer code templates until the connection to the license server is restored".

I have restarted the server again, restarted the service and nothing works. I've tried to put the licence back in and it doesn't recognise it. Any ideas? Thanks for your help

___________

 

Buenos días,

En la empresa tenemos BarTender 2021 para 14 impresoras y sin contrato de mantenimiento. Hasta la semana pasada estuvo funcionando sin problema. El pasado domingo reinicié el servidor que contiene el servidor de licencias Bartender y, desde entonces, cuando intentamos imprimir alguna etiqueta nos da el error #3413 "El usuario actual XXXX no utilizó la impresora YYY con anterioridad al periodo de gracia, por tanto, el permiso para utilizar esa impresora no está claro. BarTender no imprimirá ni exportará plantillas de código de impresoras hasta que se restaure la conexión con el servidor de licencias".

He vuelto a reiniciar el servidor, he reiniciado el servicio y nada funciona. He intentado meter de nuevo la licencia y no la reconoce. ¿Alguna idea? Gracias por vuestra ayuda

0

• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 23. August 2023 07:08

  Hello Jorge,
  
  Welcome to the BarTender Community!
  
  Issues related to BarTender Licensing and Activations such as these will need to go through our regular support channels. If you have a Maintenance & Support agreement active with us, then you can reach us via web-form, chat, or phone. If not, we still have some regular support channels available to you, such as the web-form.
  
  In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.
  
  Let us know how it went!

  0

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