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Label printing fails in SDK when template includes a background image


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    Xabier Clemente

    Hello Jake,

    Thank you for reaching us via our Community Forum.

    In order to properly troubleshoot this issue we would benefit from knowing the following information:

    • Have you tried using different images with other sizes or resolutions? Does the issue persist with these?
    • Where is this image located? Is it hosted locally or on a server?
    • Is your SDK updated?

    I'm afraid that with an empty message object, understanding what the issue might be is going to be complex; if you have an active maintenance and support agreement with us, we would recommend reaching us directly.

    Thank you.


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