Bartender Not Responding When Opening And Printing Labels? Folgen

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WHY WHEN OPENING LABELS AND SENDING LABELS TO PRINT DOES BARTENDER STOP RESPONDING?I HAVE TO USE TASK MANAGER TO SHUT BARTENDER DOWN, THIS CAN BE PARTICULARLY ANNOYING AS I RUN UPTO 5 PRINTERS AT ANY ONE TIME. SO I HAVE ALWAYS GOT SOME LABELS OPEN AND HAVE TO CONSTANTLY SAVE ALL THE TIME AS I WILL LOSE ALL THE WORK I HAVE DONE.THIS HAS ONLY BECOME A PROBLEM OVER THE PAST MONTH. I AM USING WINDOWS 7 AND BARTENDER 9.4 PRO.I WILL BE GRATEFULL FOR ANY INFO ON HOW TO SOLVE THIS AS OUR IT SUPPORT IS UNSURE OF WHAT TO DO NEXT

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Susan Chen
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Hi, Newbie:


1) The crash happen on printing to specific printers or printing specific labels or print any lables will crash??
2) Do you use Seagull printer driver? If not, please follow the attached clean-reinstall printer driver to see if the problems are resolved.

3) If the problems still persist, you can send the labels to asiatech@seagullscientific.com, I will work further with you. You can also consider to reinstall Bartender as the last resort.

** In Bartender 9.4, when you reopen Bartender, Bartender will ask you if you want to restore the labels or discard the labels if Bartender has not been closed properly last time.
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Susan Chen
Moderator

[attachment=85:clean re-install.doc]
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Ian Cummings
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Normally a BarTender print job will take a fraction of a second to a number of seconds (depending on the size of the print request) to generate a print job which is then spooled to the Windows print manager. Once the print job is spooled, full control should be returned to the user to carry on doing other stuff with BarTender.

Perhaps in the "Advanced" properties of the selected printer driver it is set to print directly to the printer and not to be spooled?
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[quote name='Susan C - Seagull Support' timestamp='1324462264' post='1389']
Hi, Newbie:


1) The crash happen on printing to specific printers or printing specific labels or print any lables will crash??
2) Do you use Seagull printer driver? If not, please follow the attached clean-reinstall printer driver to see if the problems are resolved.

3) If the problems still persist, you can send the labels to asiatech@seagullscientific.com, I will work further with you. You can also consider to reinstall Bartender as the last resort.

** In Bartender 9.4, when you reopen Bartender, Bartender will ask you if you want to restore the labels or discard the labels if Bartender has not been closed properly last time.
[/quote]

HI THANKS FOR THE REPLY IT SEEMS TO HAPPEN ON RANDOM LABELS AND AT RANDOM TIMES, I COULD OPEN THE LABEL THE FOLLOWING DAY AND IT WILL WORK PERFECTLY.

I AGREE THAT NORMALY WHEN YOU REOPEN BARTENDER IT SHOULD OFFER YOU TO OPEN SOME OF YOUR PREVIOUS LABELS.HOWEVER IN THIS INSTANCE I CAN SAVE THE LABELS THEN GO ON TO OPEN ANOTHER LABEL WHICH WILL CAUSE BARTENDER TO NOT RESPOND CAUSING ME TO USE TASK MANAGER TO CLOSE IT. I THEN REOPEN BARTENDER AND ALTHOUGH I HAVE SAVED THE LABEL PREVIOUSLY TO THE CRASH IT WONT HAVE PICKED THE LABEL JUST SAVED?
I AM GOING TO SPEAK TO MY IT SUPPORT WITH SOME OF THE ABOVE SUJESTIONS AND HOPEFULLY RESOLVE THE PROBLEM I WILL POST THE RESULTS.
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YESTERDAY WE DOWLOADED THE SERVICE PACK SR3 FOR BARTENDER 9.4 THIS WORKED OK FOR A TIME.I HAVE OPENED BARTENDER TODAY AND CARNT PRINT ANYTHING BECAUSE BARTENDER IS SAYING
YOUR 30 DAY TRIAL PERIOD FOR MORE POWERFULL EDITIONS HAS EXPIRED etc etc.... SEE ATACHED.
WE UNINSTALED AND DEACTIVATED BARTENDER AND HAVE RESTARTED MY PY PC AND REINSTALED BARTENDER AND REACTIVATED IT ONLY TO FIND I AM HAVING THE SAME POP UP-YOUR 30 DAY TRIAL .........etc I AM NOW UNABLE TO DO ANT PRINTING.
[attachment=87:Capture.PNG]
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Ian Cummings
Moderator

I trust that the software is activated? Check this via the "Help>About" menu item. Which edition of BarTender are you running?

Could it be that you have some trial features in use, either in the label format of the application itself. A common error is to enable the print job logging to either the system database or text file, which are Automation and Enterprise Automation features only. Check this via the "Administer>Log setup" menu item.

The below training video goes through the de-selection of trial features in greater detail.

http://www.seagullscientific.com/aspx/training-video-(removing-trial-features).aspx
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Hi i have done the above including a complete clean re-instalation of bartender with the service pack updates ie 9.4SR3 and installed the updated printer drivers, i dont have the issue of running any trial feautures anymore, however it still crashes on a regular basis(it crashes at random times whilst performing various tasks)and is very slow when importing tiff images from our server.
it also crashes when trying to open files from the startup dialog box when opened the following day?
does anyone have any ideas on how i can sort this out?i am currently using windows 7
i also use bartender 9.4SR3 on a windows xp computer with the old printer drivers and this works perfectly, do you think the problem mite be with windows 7?or the way the pc is setup with the server?
Below is the information that windows shows with error report any help will be much appreciated as i have had problems for a few months now im sure its proably something small.

Problem signature:
Problem Event Name: APPCRASH
Application Name: bartend.exe
Application Version: 9.40.2781.2652
Application Timestamp: 4e28b8db
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: e0434f4d
Exception Offset: 0000b9bc
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Ian Cummings
Moderator

I think we'll need to look into this in more detail. In BarTender select the "Help>Send Information to Support" menu item and follow the wizard for sending all technical details to us to take a look at. Post a reply to the forum to let me know when you have done this and I can then take a look at what you've sent us. Something clearly seems to be wrong, but trying to work that out in the forum isn't going to be too easy without you sharing potentially confidential information publicly.

This could well be a corrupted install of BarTender, driver or Windows component issue, but we'll need to do some digging.
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[quote name='Ian C - Seagull Support' timestamp='1328718530' post='1681']
I think we'll need to look into this in more detail. In BarTender select the "Help>Send Information to Support" menu item and follow the wizard for sending all technical details to us to take a look at. Post a reply to the forum to let me know when you have done this and I can then take a look at what you've sent us. Something clearly seems to be wrong, but trying to work that out in the forum isn't going to be too easy without you sharing potentially confidential information publicly.

This could well be a corrupted install of BarTender, driver or Windows component issue, but we'll need to do some digging.
[/quote]
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Hi ian,
We have followed the above and sent the tech detail's this morning.
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Ian Cummings
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Thanks, we've got your files and are taking a look at it. We'll get back to you by email soon.

I'll update here with the solution once we figure it out.
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Legacy Poster

HI,

I'M HAVING EXACTLY THE SAME PROBLEM AS THE FIRST POST. THE PROGRAM RUNS OK TILL I TRY TO OPEN A LABEL THAT WAS CREATED ON ANOTHER COMPUTER. THEN, THE PROGRAMS HANGS ON THINKING AND NEVER OPENS THE LABEL. ALSO IF I TRY TO SELECT A PRINTER, IT DOES THE SAME. I'M RUNING 9.4 PRO ON WINDOWS 7. I'LL BE WAITING FOR YOUR ANSWER. THANKS!
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Legacy Poster

I FORGOT TO MENTION THAT THE SOFTWARE IS FULLY ACTIVATED. THANKS IN ADVANCE.[attachment=382:Not Responding.png]
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Ian Cummings
Moderator

*Please try not to write in FULL CAPS as it's not very good web etiquette.

ARM GROUP - I suggest you get in touch with our regional office for your area to begin a regular technical support process.

http://www.bartenderbarcodesoftware.com/label-software/contact_us.aspx

Technical support is free to our registered end-users of qualifying versions.
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Hello,

 

  Does anyone know what the solution to this issue was? I have the same issues with my Bartender, and I have the same version as the above user.

 

Print Preview will not function properly (just loops back to the normal view)
 

Attempting to print to any label printer will result in Bartender crashing with the following message. Please note this only seems to happen with label formats that have Database fields. Formats with only Screen Data fields function normally. This issue does not occur for my co-workers and they use the same version and formats.

 

Problem
signature:

 

Problem Event Name:                        APPCRASH

Application Name:                             bartend.exe

Application Version:                           9.40.2781.2652

Application Timestamp:                     4e28b8db

Fault Module Name:                          KERNELBASE.dll

Fault Module Version:                        6.1.7601.18847

Fault Module Timestamp:                  554d7b00

Exception Code:                                  e06d7363

Exception Offset:                                0000812f

OS Version:                                          6.1.7601.2.1.0.256.4

Locale ID:                                             1033

Additional Information 1:                  0a9e

Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

Additional Information 3:                  0a9e

Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

 

 

Any assistance will be greatly appreciated. Thank you!

 

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Ian Cummings
Moderator

Prometheus: The error message doesn't really tell us much beyond that BarTender crashed.  For more accurate analysis you'd need to send a dump file to tech-support.  However, with that said it's often more profitable to fault find the issue.  Question, what type of database is the document connected to and  where is it located?

 

From the error message I see that you're not using the latest service release for BarTender v9.40 so before anything else I'd recommend that you update to the latest:

 

http://www.seagullscientific.com/support/service-releases-legacy-versions/v94/

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Legacy Poster

Prometheus: The error message doesn't really tell us much beyond that BarTender crashed.  For more accurate analysis you'd need to send a dump file to tech-support.  However, with that said it's often more profitable to fault find the issue.  Question, what type of database is the document connected to and  where is it located?

 

From the error message I see that you're not using the latest service release for BarTender v9.40 so before anything else I'd recommend that you update to the latest:

 

http://www.seagullscientific.com/support/service-releases-legacy-versions/v94/

 

 

Hi Ian,

 

  I did send out a service ticket through "Send Information to Support" part of Bartender. Have yet to be contacted by anyone yet though. We use Bartender Enterprise 9.4 SR3 in our organization and won't be upgrading until after SAP integration. Over 20 other users are not experiencing the issues I am currently, which makes me think the issue is isolated to my computer, or more specifically, my installation of Bartender -- which may be corrupted to some degree. Various virus/malware scans did not find anything either.

 

Database fields are linked to a few different locations and programs (such as MS Access, or image files on network drives). 

 

Thank you.

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Ian Cummings
Moderator

Did the BarTender message log turn up anything?  Yes it is likely to be something about your PC and certainly reinstalling BarTender and/or the printer drivers is one thing to try.  However, I'd advise you find out what the problem is first before you go about trying to fix it.

 

Contacting support by email might well elicit a more prompt response: http://www.seagullscientific.com/support/technical-support/  Note that I'm not part of technical support myself.

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Legacy Poster

Did the BarTender message log turn up anything?  Yes it is likely to be something about your PC and certainly reinstalling BarTender and/or the printer drivers is one thing to try.  However, I'd advise you find out what the problem is first before you go about trying to fix it.

 

Contacting support by email might well elicit a more prompt response: http://www.seagullscientific.com/support/technical-support/  Note that I'm not part of technical support myself.

 

 

After many different approaches at fixing the aforementioned issues... it was remedied by our IT department remapping the network drive that houses our .mdb files that the Database fields are referencing. Just wanted to give an update if anyone else was to run across this issue.

 

Thanks for your help on this Ian.

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