Reinstall Fails

Legacy Poster

• 3. Oktober 2012 00:30

OS: Windows Server 2008R2 SP1
BarTender: 10.0 SR1
Edition: Enterprise Automation (3 Printers)
Actiation Status: Activated

On the initial install, pages would load but graphics would not. Further, javascript errors were reported in IE8.

I attempted to remove just WebPrint via modify in Add/Remove Programs. Appeared successfull. Rebooted. Deleted wwwroot\bt-wps and IIS_WEBPRINT user. Tried to add WebPrint back through modify. During install the following error is reported:

BarTender Installer Information
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CREATE_ASPNET_REGKEYS, location: IIS_WEBP...

Any recommendations on how to get past this error. I would prefer not to completely remove Bartender since it is also the license server and is performing a number of automated tasks.

Thank you for any guidance you can provide.

Regards,

Joe M.

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• 

  Ian Cummings

  Moderator

  ★ BarTender Hero ★

  • 3. Oktober 2012 07:55
  In the next day or so we will be releasing v10.0 SR2, unless it get held up by some last minute glitches. In SR2 we've made many "under the hood" changes to BT-WPS which should help to improve performance and reliability. I suggest you try downloading and installing that when it becomes available via the below link:
  
  http://www.seagullscientific.com/aspx/fixes_100.aspx
  
  If you still encounter installation issues you should do a full uninstall of the software, manually delete any residual Seagull files and registry keys, reboot and then install. If License Server needs to continue running, I suggest you move it to a different computer temporarily first by deactivating it from the current computer and then activating on the backup computer.

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  Legacy Poster

  ★ BarTender Hero ★

  • 12. Oktober 2012 21:55
  [quote name='Ian C - Seagull Support' timestamp='1349250922' post='3386']
  In the next day or so we will be releasing v10.0 SR2
  [/quote]
  
  Any update on availability? My project is hung while we are unable to deploy web print services.
  
  ~joe

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  Ian Cummings

  Moderator

  ★ BarTender Hero ★

  • 14. Oktober 2012 13:12
  BarTender v10.0 SR2 has now been released to the website and is available to download.

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  Legacy Poster

  ★ BarTender Hero ★

  • 18. Oktober 2012 16:48
  Removing and reinstalling IIS as well as WPS resolved it.
  
  I did encounter an issue. During setup of WPS the IIS_WEBPRINT user was not created. I manually created it and gave it full admin.
  
  Any advice on minimum rights for IIS_WEBPRINT users? I am not super happy about an IIS app running as full admin.

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  Michael Toupin (mtoupin

  ★ BarTender Hero ★

  • 18. Oktober 2012 17:40
  [quote name='Mr.JoeM' timestamp='1350578906' post='3529']
  Removing and reinstalling IIS as well as WPS resolved it.
  
  I did encounter an issue. During setup of WPS the IIS_WEBPRINT user was not created. I manually created it and gave it full admin.
  
  Any advice on minimum rights for IIS_WEBPRINT users? I am not super happy about an IIS app running as full admin.
  [/quote]
  
  You really shouldn't require anything more than domain user permissions. Just make sure that the user that you're running the site as has access to the data repository that you're storing your labels in.

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  Legacy Poster

  ★ BarTender Hero ★

  • 1. Dezember 2012 00:09
  Thank you Mike.
  
  Reinstall with SR2 fixed it. We now have new problems and are anxiously awaiting SR3.
  
  ~joe

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  Ian Cummings

  Moderator

  ★ BarTender Hero ★

  • 3. Dezember 2012 09:44
  It shouldn't be too long now for SR3. I don't have an exact date, but I get the sense that it's coming in the not too distant future.

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