"printing Default" Settings Reverting Folgen

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Hi,

We have a lot of label printers in our environment, 100+. 99% of them are direct thermal printers and most of them are Zebra GK420d printers. However we have a couple of Intermec PM4i 203dpi printers which we use at one of our sites. All our printers use Seagull drivers, we don't use BarTender however - all our systems have their own printing methods. But we do have 2 Enterprise licenses for BarTender.

 

Recently we've gotten a problem with most of the Intermec PM4i printers, not all of them. They keep setting themselves to Thermal Transfer and since they're setup to be Direct Thermal they produce the error "out of ribbon" on the printers LED screen. The problem seems to be that all the Media settings under "Printing Defaults" on the Print Server keeps reverting to Thermal Transfer. 

 

The default settings are shown in the image "reverted.png", this is the default setting it keeps reverting back to.

 

 

We want to either set it to choose the printer's settings, EasySet (best choice for us as we never fiddle with the internal settings of the printer after the initial setup).
The problem is when we choose this setting it reverts back to the settings on the first image. When you close the window and open it up again you can see that all settings are reverted back to their original setting. (image: what i would want 1.png)

 

So instead of using EasySet we try to set Direct Thermal, but it keeps reverting to Thermal Transfer. (image: what i would want 2.png)

 


We're currently not running the latest driver, I know that a normal first to say "update your drivers", however whenever one's printing environment grow larger than 100+ printers, updating drivers tend to be something that you'd rather wait with. We are running 7.2.0 as of now and I think 7.3.3 is the latest one.

  • The problem is not native to all Intermec PM4i printers, only some of them behave this way.
  • We can use the EasySet-setting on most printers, works for all the Zebra printers and some of the Intermec ones.
  • There's no network related isusses that we know of, believe me we've looked at everything. The printers are using RAW 9100 for communication.
  • This happens on multiple printer servers (all of them running either Microsoft Server 2008 or 2003).

 

5 Kommentare

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Ian Cummings
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1. Is this a local driver install or a server client driver install?  Please clarify.

 

2. How exactly are you trying to set the default printer driver settings.

 

3. Are the printer drivers only used by an application or a service that might well be logged in under a different user account?

 

4. I would recommend that you update to the latest version.  It should be noted that the DriverWizard supports a set of command lines that allows you to automate the installation of multiple printer drivers via a batch file.  See below:

 

DriverWizard Command Line Documentation

 

Installation

Example Usage


DriverWizard.exe install /name:"Printer Name" /model:"Driver Name" /default /share:"Share Name" /port:"LPT1"

DriverWizard.exe install /autodetect

Command Parameters

 


Parameter


Description


/name


The
name of the printer.  (This is the "friendly" name shown in
the Printers Folder.)


/model


The
name of the driver.


/default


This
will set the printer as the default printer.


/share


This
will set the printer as a shared printer with the specified name.


/port


The
port the printer is connected to.


/autodetect


DriverWizard
will look for any PnP printers that were recently connected and install the
driver.

 

Removal

Example Usage


DriverWizard.exe remove /printer:"Name of Printer"

DriverWizard.exe remove /driver:"Name of Driver"
DriverWizard.exe remove /all /driver
DriverWizard.exe remove /all /driver:"Name of Printer Manufacturer"
DriverWizard.exe remove /monitor:"Name of Monitor"
DriverWizard.exe remove /file:"Name of File"

Command Parameters

 


Parameter


Description


/printer


Remove
a printer.  This is the "friendly" name displayed in the
Printers Folder.


/driver


Remove
a printer driver.  (The driver will only be removed if there are no
printers using the driver.)


/monitor


Remove
a language monitor or port monitor.


/file


Remove
a file.  The full path name must be specified.

 

The /all option


Only works with /driver.

It will remove all drivers and associated printer and file from the system.
Specifying a Printer Manufacturer will remove all printers and drivers of that manufacturer only.


 

Batch Commands

Example Usage


DriverWizard.exe @C:\commands.txtDriverWizard

will execute the specified command file.  A command file is a text file
containing commands defined above.

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Ian Cummings
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Looks like the formatting was lost with the command line instructions for the DriverWizard, I hope it's still readable.

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1. This is a server client install. We have three print servers (installed with the Windows-server role Print Management). The printer is installed locally on the server and shared with all users. Our users usually go to the share of the print server to add printers to their profile (example: \\server.domain.com). We also run this on production systems where the printers need to be locally installed on the systems application server. The same drivers are used for each install, ie; 7.2.0.
 

2. By logging onto each print server and changing the locally installed printers through the "Devices and Printers" on the Control Panel. Right Click a printer > Properties > Advanced (tab) > Printing Defaults.


3. Yes and no.

 

Yes: One of the production systems is printing through a service that logs on with another account. However that account is a local admin account on that same server.

No: On some of the other installs of this print driver, let's say a dedicated print server. In that case the system the user is using, finds the printer in the user's profile. And is sending the print job this way: \\server.domain.com\printer 

 

4. Yeah I think so to. The problem sadly shows up everywhere where the printers are installed and can't really be pin-pointed to any specific configuration in our systems. If it would only happen on the application server for a specific system I'd say it's rather safe to say that somethings fishy with that setup.

Thanks! And will most def. looking into the DriverWizard thingie.

 

1. Is this a local driver install or a server client driver install?  Please clarify.

 

2. How exactly are you trying to set the default printer driver settings.

 

3. Are the printer drivers only used by an application or a service that might well be logged in under a different user account?

 

4. I would recommend that you update to the latest version.  It should be noted that the DriverWizard supports a set of command lines that allows you to automate the installation of multiple printer drivers via a batch file.  See below:

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Has this problem been resolved. I'm currently having a issue with a client. They have multiple Zebra GK420d and Zebra LP2844 (Some LAN, Some USB). When a user logs in the layout reverst back to the default of the driver.

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Ian Cummings
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When you select, "Right Click a printer > Properties > Advanced (tab) > Printing Defaults" all this is doing is setting up the default driver config for new user profiles that are added to the computer.  It does nothing for an already created user profile.  To set the general default properties of the driver right click on the printer instance and select "Printing Preferences", you can then configure the default behaviour from the dialog that opens.  Note that such printing preferences are user specific by default; if you want all users to share the same printing preferences then open the general printer properties, select the "Tools" tab, click the "Device Options" button and then from the dialog that opens select the "Network Settings" tab and tick the "Share settings between all users" checkbox.  Below is a description of what this setting does.

 

Share settings between all users:  By default, Windows maintains a separate set of printing preferences for each user.  When this feature is enabled, all users will share the same set of printing preferences.  The Security setting will apply to printing preferences when they are shared between users.  This feature allows an administrator to configure the printing preferences for all users on the network. 

 

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