Machine Destroyed

John Crisford

• 7. März 2024 00:38

The machine that had Bartender installed, has unfortunately been destroyed. Now I have the problem that when trying to install bartender on my new machine, it complains that it's already installed...go away.

Anyway I hope someone has a sense of humour because I'm losing mine.

I have a support ticket number but I'm unsure if I should be posting it in the public forum.

To make matters worse when I try and reach out for help on this page.

https://support.seagullscientific.com/hc/en-us/requests/new?ticket_form_id=148268

I'm told...

You are not on Maintenance and Support. Click the "Buy Maintenance Now" button for generating a quote that will get you on Maintenance and Support right away!

Why under the circumstances should I be signing up for a maintenance agreement when my laptop was run over by a bus?

It would be great if someone with immense understanding would try and help fix this problem please.

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• 

  Xabier Xabier

  Moderator

  ★ BarTender Hero ★

  • 11. März 2024 09:36

  Hello John,

  Thank you for contacting us through our Community Forums.

  We acknowledge your frustration; however, it's important to note that "activation" is distinct from "installation." Similar to other modern software packages (e.g., the Adobe Suite), our software requires Product Key Codes for use, and activation serves as a means to ensure that only legitimate users can access BarTender. In short, activation serves to combat piracy and unauthorized use of the software.

  Typically, this involves connecting to Seagull Scientific servers to verify your license or subscription status. Once activated, you can use the software for as long as your subscription remains active or your license remains valid. Even if the machine on which BarTender was installed and activated is currently inaccessible, our servers will still recognize the license as "activated." This accommodation accounts for instances such as the machine being powered off or the internet connection being temporarily disrupted.

  Having said that, the manual deactivation process should be relatively straightforward once you contact us. However, if you encounter difficulties activating our software, please provide us with your ticket number, and we do our best to help you.

  Thank you for your understanding.

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