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One bad printer setup creating havoc with other Commander jobs

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    Xabier Clemente
    Moderator

    Hello Clay!

    Welcome to the BarTender Community!

    It is indeed probable that updating to BarTender 2021 will help with this particular issue. The current version of BarTender makes use of a new middleware tool called Integration Platform that replaces and enhances Commander.

    With the Integration Platform you've the possibility of:

    • Setting up an action that would check the status of the printer before sending the print job out.
    • Automatically redirecting a print job from one printer to the next (via the Administration Console app).
    • Logging detailed print job and integration information, which you can  then analyze in order to find root cause of an issue.
    • Profiting from its automatic management of BarTender print engines (based on workload and printing features).
    • Testing your integrations before deploying them, which helps to anticipate possible issues before they could appear in production.

    These are a few ideas which come to mind. I would recommend as well going through our Knowledge Base's documentation on Integration Builder and downloading our 30-day BarTender 2021 trial so you can test them on your own and make an informed decision. Also, here is a handy guide on Transitioning from Commander to Integration Builder.

    Finally, please be aware BarTender 2021 would need to run on newer Windows Operating Systems. You can check BarTender and Windows' version compatibility here to make sure you can run BarTender 2021 without any issues.

    Let us know what you think and enjoy the weekend!

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