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Email Integration - Service Automatically Stopping

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3 Kommentare

  • Avatar
    Xabier Clemente
    Moderator

    Hello Mark!

    Thank you for your comment.

    By default, BarTender related Windows Services have their Startup Type set to "Automatic (Delayed Start)". This setting tells the service to wait until other Windows resources it depends on have started before starting itself.

    Setting the service to "Automatic" tells the service to start as soon as possible. This means that it might try to start before other resources it depends on are available, which can cause the service to have issues such as the one you are commenting on.

    Could you make sure your BarTender Services are set to "Automatic (Delayed Start)" on this machine? 

    Keep us posted!

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  • Avatar
    Mark Gallienne

    Thanks for the response, Xabier. I can confirm all the services are set to Automatic Delayed Start. I've just added a scheduled task to stop/start the services in the morning to see if this helps re-establish the connection if it's lost. Thanks :)

    0
  • Avatar
    Xabier Clemente
    Moderator

    You are welcome Mark!

    After speaking with some colleagues, they suggested creating a new web service integration and trying to ping the server this way, this way we could check its availability and rule out a number of things if this new integration functions as expected.

    Here is some documentation that will prove to be of use when creating a web service Integration:

    Let us know how it went with the Delayed Start and the web service Integration! Hopefully, these will do the trick!

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