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Commander identifies files but takes no action

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4 Kommentare

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    Xabier Clemente
    Moderator

    Hi Steven,

    Thank you for reaching us in our Community Forums.

    We might be running into an issue related to permissions here. Could you try accessing the application and running these tasks as a Domain Administrator?

    Remember the user interacting with these files would need full access to all the directories that Bartender labels/files are stored. Are you using mapped drives? If so, we could also try changing the path of the scanning location to full UNC and test whether Commander can find the files.

    Keep us posted!

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  • Avatar
    Steven Day

    Hi Xabier,

    Thanks for your reply. I've tried running as an application (and also as a service) and in both cases the user account leveraged had full admin access. Using a network path scan location still results in Commander detecting the file, but then reverting back to scanning. 

    I did an additional test where I set the scan location to be a local folder on the C drive; in this case, the file was detected and the file extension modified, but no further action was taken (printing of label nor deletion of file), although the task list does show that specific task as being executed. Any other tips would be greatly appreciated, thanks!

     

    -Steven

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    Jose Cruz

    Any Updates on this? I am having the same issue. 

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  • Avatar
    Steven Day

    Hi Jose

    Unfortunately I wasn't able to fix it. I ended up just migrating over to newest version of Bartender and now utilize the Integration Builder module. It's actually got some solid features and I'm pretty happy with it...no issues so far.

     

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