Support Never Answers the Phone

Chris Kautzman

• 1. Dezember 2021 21:41

So far the support for the purchased product is horrible. 

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 2. Dezember 2021 08:32

  Hi Chris,
  
  Thank you for reaching us on the BarTender Community Forums.
  
  We are sorry to hear your experience with us has been poor so far. There is also a call-back function you can make use of, which prevents waiting in the queue. We've also been looking at the call logs and it doesn't seem that hold-times were long for any of the calls we've received around that time frame. We would love to hear more details on the technical difficulties you had reaching us.

  We've noticed as well that you've also logged a support ticket with us and that you're currently in touch with our support team. We're happy to assist you via the channel you prefer, be it over the forums, or over the support ticket you've opened with us.

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