Installation Failure: ShellExtension.dll Failed to Register - BarTender 2021

Michel KLUKASZEWSKI

• 12. April 2022 13:25

Good morning,

I have the same problem with Bartender 2021 R8 32 bits, 30 days trial, on a new Windows 11 PC.

Thanks for your help.

Michel

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 13. April 2022 07:28

  Good morning Michel,
  
  Thank you for reaching us via the Community Forums.
  
  This error is likely to be related to a failure to register the Shellextension.dll. In order to fix this issue, please follow this action plan:

  1. Uninstall BarTender 2021 and reboot the system.
     
     
  2. Install BarTender 2019 (32 bit link)
     
     
  3. Upgrade to BarTender 2021 (when you get the error message during install, ignore and continue)
     
     
  4. Then, take the ShellExtension.dll from another computer with a working Bartender 2021 and replaced it in the computer with the issue. 
     
     
  5. Reinstall: Visual C++ 2019 (main site to download here) and .NET Framework 4.7.2
     
     
  6. Then run a repair on BarTender 2021; this allows the installation to work.

   

  Let us know if that helped! If not, please, feel free to reach us again.

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  Michel KLUKASZEWSKI

  ★ BarTender Hero ★

  • 13. April 2022 09:54

  Good morning,

  On step 3, the installation goes on without any error message and BarTender seems to work.

  So y stop the installation on step 3.

  Thank.

  Michel  

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 29. April 2022 09:54

  Hi Michel,
  
  Apologies for the late response.
  
  So, if the 3rd step worked, were you able to install BarTender successfully, or do you require further help? :)

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  Michel KLUKASZEWSKI

  ★ BarTender Hero ★

  • 29. April 2022 10:23

  Good morning,

  Bartender seems to works well (without doing steeps 4, 5, 6).

  It is OK for me.

  Thanks.

  Best regards

   

  Michel

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 29. April 2022 10:34

  Awesome! Glad to hear it!
  
  Have a great weekend! :)

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• 

  Michel KLUKASZEWSKI

  ★ BarTender Hero ★

  • 18. August 2022 13:06

  Good morning,

  We have the same problem on one of the new PCs (Windows 11 Pro 21H2).

  But in step 2) installing 2019 R10 (32 bit) does not work.

  At the end of the installation, a window opens: The BarTender Licensing Service was not detected on this computer. Please start it and try again...

  When I try to start the service : Windows could not start the service ... Error 2 The specified file was not found In the service properties

  I found on the service properties : C:\Program Files (x86)\Seagull\BarTender 2021\Licensing.Service.exe" /Service /InstanceName="POSTE_004"

  Thank you in advance for your help.

  Best regards,

  Michel

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