Installation fails / Wizard interrupted before it could complete

Nick Welsheimer

• 18. August 2022 17:38

I'm trying to help a client get back up and running after a ransomware attack. We've had to format all of their workstations, and are attempting to reinstall Bartender 2016. They initially attempted to install from an original Bartender CD, but got a fatal error during the install. I've since downloaded the latest version of 2016 and after getting through all the prompts, the progress bar seems to go to 100% and I get the message that the wizard was interrupted before it could complete, then it quits.

It does still detect the version they attempted to install, and says it will be attempt an upgrade. I see no bartender services on the computer. I've manually deleted any files I can find related to "bartender" or "seagull". I've also deleted most of the registry keys with the same search criteria. This was after following the directions for manual removal (I did that first, then attempted to find any additional keys/files that might be out there).

It does still show Bartender in the add/remove programs, if I attempt to remove it fails at the deactivate license section.

Is there anything else we can try to get this thing going?

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • 21. August 2022 10:43

  Hi Nick,
  
  Thank you for reaching us via the BarTender Community Forums!
  
  If you are having issues uninstalling BarTender 2016 from your system, we would recommend downloading and using the "Program Install and Uninstall Trouble Shooter" tool from Microsoft to uninstall BarTender.
  
  If this doesn't help, we would suggest reaching us via our Get Support page as our technical experts could provide you with a step-by-step BarTender removal guide. If your license has an Active Maintenance & Support contract with us, you will have phone, chat, and web-form options available so you can reach Support. If not, you will always be able to reach us via web-form with issues related to license activation.
  
  Let us know if there is anything else we can do you for!
  
  I hope this helps!

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