Common printing issues Follow

Kai Kohler

Updated July 14, 2020 17:21

This articles lists the most common printing issues. Find your problem below and then use the links provided to test which remedy solves your issue. Some issues are caused by multiple problems and multiple remedies may need to be applied.

If you are unsure where your problem is, or just want to be sure you are following "best practices", then we recommend working through Troubleshooting printing.

No response from the printer / Nothing prints

Prints only blank labels

Skipping labels

Error or warning lights flash on printer panel

Wrong data prints

Objects printing out of position

Fonts print incorrectly

Wrong font used or font substitution is enabled

Printing poor quality

Darkness setting is too high/ low or print speed is too high

The print on the label is offset in an either an X or Y direction

Text on the label is printing enlarged or shrunk

Incorrect or out of date printer driver printer driver (DPI issue)

Slow printing / pausing between labels

Incorrect media settings

Wrong number of copies

2 comments

Anthony Coleman

June 17, 2019 07:33

In my case, the printer to which the print is sent is not the printer in the integration

Joseph Spaulding

July 13, 2020 21:23

Hello,

I am experiencing an issue with the line tool when the label prints. Sections of the lines are getting cut off where ever there are fields above and below the line resulting in the line appearing to be broken.

I reached out to Seagull and they told me to install their drivers and update the firmware. I did install the drivers and this did not fix the issue. We tried to update the firmware but was not able too.

The printer I am using is pretty old so we decided to swap it out or a newer printer that should have up to date firmware. This seemed to work as the lines are now printing correctly.

Now after a few days I tried to print the same label and the lines are once again not printing correctly, same issue. No changes have been made to the printer or bartender file.

During my testing I noticed that if I move the fields far enough above or below the line this would solve the issue. But this is not practical as the label needs to appear a specific way.

old printer: Zebra TLP 2844
new printer: Zebra ZD620

Any ideas?