Symptom

Print station printer list is blank, unable to select any printers.

Printers do not show in the drop down list in Print Station after selecting a document to print, but shows fine when printing through BarTender.

Environment

• any version of BarTender
• Print Station

Fix/Answer

The underlying issue is caused due to issues with the WMI management system and repository in Windows being in a bad state. Print Station uses the WMI management system to pull in printers from Windows.

1. Open the Windows Command prompt as admin
2. Run the command net stop winmgmt
3. Open Windows Explorer and locate the path to C:\ windows\system32\WBEM\ folder and rename the Repository folder to something else like RepositoryOLD
4. Restart the computer
5. Open the Windows Command prompt as admin again
6. Run the command net stop winmgmt
7. Run the command winmgmt /resetRepository and restart the computer.