History Explorer Error #1147 Follow

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Jasper Wen

BarTender Content Team


Symptom

Getting error message in History Explorer "System Database Setup Wizard Message#1147. Database error: The server principal <user name> is not able to access the database <database name> under the current security context.

 

You can repeatedly click ok to this error message, and History Explorer will eventually connect to the system database after looping through all the databases in the SQL Server the SQL user doesn't have permissions to.

Environment

 As of BarTender 2016 R6 and previous service releases.

Fix/Answer

If you are experiencing this issue, please update your software to Bartender 2016 R7 or later. Please see How to update to the current revision of BarTender for more information on how to update.

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