Release Notes for the BarTender Cloud 11.2 Release

Customer-reported issues and features that were added or improved in BarTender Cloud® are listed below.

Note: Major infrastructure changes require service downtime of up to one hour. This will be frequent in early 2025 as Seagull stabilizes and scales the Cloud platform.

March/April 2025

The features and fixes will be rolled out in phases by region, according to the following schedule:

APAC: March 25 (10:30 PDT)
EU: April 2 (16:30 PDT)
Americas: April 3 (21:00 PDT)

New Features

Enhanced Notifications for Expiring Subscription. BarTender Cloud’s notifications for expiring subscriptions have been enhanced to facilitate subscription renewal and minimize the chance of downtime due to a subscription lapse. Notifications now display 60 days prior to the expiration of a subscription, and a warning displays after a subscription has expired but before the ability to print from BarTender Cloud is blocked (in 30 days) or user data is deleted (in 90 days).

Printers Now Grouped in the Printer Dropdown. BarTender Cloud now groups your printers in the Printer dropdown on the Print page. Printers are sorted into one of four categories to make it easier to locate the printer you want. A user can choose a favorite printer to appear at the top of the list and an administrator can choose a default printer for the organization, which appears at the top of the Printer list if a user doesn’t select a default.

Print Gateway Settings Page Updated. The Add New Print Server and Access Token buttons have been repositioned on the Print Gateway Settings page and Add New Print Server renamed. In addition, the User Access Token dialog has been modified so you can no longer paste a new access token into the dialog. You can still, however, copy the existing access token. Seagull recommends that you update the Print Gateway service to use the new Print Gateway Settings page.

External Authentication Expanded. BarTender Cloud's external authentication feature has been expanded to enable administrators to authenticate users with PingID instead of using BarTender Cloud’s own authenticator.

Get a Document’s Data Source Information. Using the Actions API, you can now see all the database fields used in a BarTender document by using the BTXML GetFormatProperties tag. The GetFormatProperties tag returns all database fields (text data, Excel, or database) used in a document.

Updated Features

Google Sheets Re-Integrated. When working in the Designer, you can now connect your document to a Google Sheets database. Because of security policy changes made by Google, the connection with Google Sheets was temporarily interrupted.

Language Display in iOS Updated. Standardized the language display in the iOS BarTender app for Simplified Chinese when using Singapore region settings.

Bug Fixes

• Fixed an issue when using a custom font with the extension .ttf or .otf in a document and printing it using Bartender Cloud, the custom font did not appear in the printed output and was replaced with a different font. The preview of the document was incorrect as well.
• Fixed an issue when editing a template in the BarTender Cloud Designer. Significant lag was sometimes experienced in the Designer, including delays when moving a mouse, selecting an object in the template, and right-clicking an item.
• Fixed an issue where using BarTender Cloud to print multiple copies of a label using a non-Seagull printer driver, print times were much longer. The problem did not occur when printing two or fewer copies, or when using a Seagull print driver.
• Fixed an issue when a BarTender template had a text object with data type Date and attempted to set a Range Checking Transform on the object to "Get first valid date from named data source," BarTender Cloud Designer stopped responding and eventually the displayed a blank screen.
• Fixed an issue where creating and modifying documents in BarTender Cloud Designer after installing the 2024.10 update became extremely slow when connected to an Excel Online database.
• Fixed an issue when importing data items using the "Connect to data > Imported Data Items" function. When documents were created in a version of BarTender Cloud prior to v2024.04, a "Data no longer matches template" error occurred.
• See Updated Feature above. BarTender and BarTender Cloud Designer were blocked from using Google Sheets. Previously authorized connections were showing unverified.
• See Updated Feature above. BarTender and BarTender Cloud Designer recieved a "Google hasn't verified this app" error when attempting to connect with Google Sheets.

Release Notes for the BarTender Cloud 11.0 Release

Customer-reported issues and features that were added or improved in BarTender Cloud® are listed below.

Note: Major infrastructure changes require service downtime of up to one hour. This will be frequent in early 2025 as Seagull stabilizes and scales the Cloud platform.

February 2025

The features and fixes will be rolled out in phases by region, according to the following schedule:

APAC: February 11 (09:30 PST)
EU: February 12 (15:30 PST)
Americas: February 13 (20:00 PST)

New Features

Automatic Token Refresh for Print Gateway. When you install the Print Gateway, the Print Gateway Token is automatically created. This token enables you to send and receive information through the Print Gateway. BarTender Cloud now automatically refreshes the token when needed so you no longer have to refresh it manually.

In order to activate the new automatic token refresh, you must reinstall the Print Gateway after upgrading BarTender Cloud. If you don't, you will need to continue manually refreshing the token.

For more specific information on the Print Gateway Service, see Installing and Using the Print Gateway in the Technical Document section of the BarTender Resource Library.

Infrastructure Scaling Improvements. Additional infrastructure scaling improvements have been made to BarTender Cloud to improve caching, data storage, health-status monitoring, etc.

Bug Fixes

• Fixed an issue in BarTender Cloud when using a BarTender document with a Number Input Box control (e.g., Copies, Serials) on the Data Entry Form there was always a digit in that control that needed to be removed before entering a value in the Number Input Box control when it should have been blank.
• Fixed an issue in BarTender Cloud where uninstalling the BarTender Cloud Print Gateway service did not remove remote printers from the printer list in the BarTender Cloud Print Console.
• Fixed an issue in BarTender Cloud where the Print Gateway was failing to release memory when it was installed along with third-party printers.
• Fixed an issue in BarTender Cloud where clicking the barcode button in the BarTender Cloud Designer while the browser was set to Portuguese (Portugal) caused an error that prevented adding a barcode to the document.
• Fixed an issue in BarTender Cloud where the SpGetDBVersion query was being run excessively, contributing to SQL server slowdowns and crashes.
• Fixed an issue in BarTender Cloud when attempting to print a document which had a Record Picker data entry form, where all records on the page were already selected when the data entry form displayed, regardless of the Queried Records selection in the Print dialog.
• Fixed an issue in BarTender Cloud when accessing the Print dialog from the Print Console, not all printers were displaying in the Printer drop-down.

December 2024 Update Fixes

These fixes will be rolled out December 19 and 20.

Note: This release does not require you to update your API access token.

Bug Fixes

• Fixed an issue in BarTender Cloud with Record Picker/Select Records where if the document being searched was linked to an Azure SQL database that had a blank line in any record, no records were returned. In addition, all records were being selected in the Select Records dialog no matter the setting selected.
• Fixed an issue in BarTender Cloud when a BarTender template was using a table object with an embedded database, the template would take too long to print.
• Fixed an issue in BarTender Cloud with user password reset and deactivation.

December 2024 Update

The features and fixes will be rolled out in phases by region, according to the following schedule:

• Asia/Pacific: December 11, 2024
• Europe/Middle East/Africa: December 12, 2024
• Americas: December 14, 2024

You will receive an email message one day before the release date in your region.

New Features

• Improved user interface. BarTender Cloud has a new, simplified global navigation system that makes it easier to access all of BarTender Cloud from any location inside the application. Changes include:
  • New color and logo.
  • New BarTender Cloud menu from which you can access all part of BarTender Cloud for which you have the necessary permissions.
  • New Profile menu enabling you to go to the My Profile page.
  • Enhanced breadcrumbs.
• Spaces. BarTender Cloud uses spaces (i.e., repositories) to organize files, apply published workflows, and create additional storage options to better manage content for specific users and teams. 
• Workflows. The new Workflow Designer enbles you to accelerate your label design, QA, and approval process, saving time and manpower. A workflow is a series of steps that define the life cycle of a BarTender Cloud document or other file. It defines the states and transitions of the process. BarTender Cloud includes three workflow templates to help you build the workflows you need.
• The Manage Files view is now called Librarian. In addition to the name change to better align BarTender Cloud with BarTender on-prem, Librarian also give you the ability to upload the following non-cloud-based databases: Excel files, CSV files, TXT files, XML files, and JSON files.
• New Home page. BarTender Cloud now includes a Home page you can use to quickly access several BarTender Cloud features, as well as get an overview of your organization's print activity. When you log into BarTender Cloud, you are automatically taken to this page.
• User uploaded fonts (Font Manager). Use the new BarTender Cloud Fonts page to upload and manage custom TrueType fonts (.ttf) and OpenType fonts (.otf). You can use these fonts with your .btw files and documents created or edited with the Online Designer.
• Print-Time Overrides. Administrators can now enable users to change some default print settings for select printers at the time they print a document.
• Designer Improvements. BarTender Cloud now enables you to have multiple documents open in the Designer simultaneously, giving you the ability to work on more than one document at a time. You can also upload images and databases to the Librarian then link to those images and databases in the Online Designer.
• Print-Time Record Selection Improvements. The Select Records dialog has been re-designed so that it loads and selects database records for large data sets faster than before. The dialog also presents records in a paginated table format that enables you to select which page of records you want to work with and define how many records appear on each page.
• New API URLs and new print history endpoints. The four existing Printers URLs have been changed and there are now four new URLs. The original endpoints are still active and available and there should be no disruption with existing API calls. In addition, three new Print History endpoints have been added to the BarTender Cloud REST API, enabling you to retrieve print history information through the API.

Bug Fixes

• Fixed an issue in BarTender Cloud where the thumbnail image for a label was blank after rolling back to a previous revision of a label until the page was refreshed.
• Fixed an issue in BarTender Cloud where image thumbnails were not displayed correctly when using Google Chrome. The thumbnails now display correctly on the Librarian and Printer Console pages with the latest Chrome version, 128.0.6613.120.
• Fixed an issue in BarTender Cloud where adding a barcode in BarTender Cloud Designer failed if using the Portuguese (Português) for Portugal language.
• Fixed an issue in BarTender Cloud when creating a new document where you could not access the Template Image option in the New Document Wizard.
• Fixed an issue in BarTender Cloud when accessing the Cloud Designer with a Firefox browser, the ability to paste text from the clipboard to the Designer was unavailable.

October 2024 Update

The features and fixes will be rolled out in phases by region, according to the following schedule:

• Asia/Pacific: October 5, 2024
• Europe/Middle East/Africa: October 12, 2024
• Americas: October 19, 2024

You will receive an email message one day before the release date in your region.

New Features

• Migrated from Auth0 to BarTender Identity Service. Auth0 will remain for a short time to allow for a smooth transition. Tokens will need to be updated for all BarTender Cloud REST API calls.
• Improved Printer Management to:
  • Enable authorized users to define a printer within a hierarchy tree.
  • Allow authorized users to view, edit, organize, and manage information and settings of one or more printers.
  • Allow authorized users to create and manage groupings of printers using either static or dynamic groupings.
  • Allow administrators to manage printer access for appropriate staff members (e.g. Print Operators).
  • Provide tools for users to quickly access printers or groups of printers and manage their print queues.
• Improved VBScript functionality for BarTender Cloud so that BarTender Designer sample templates such as the Allergen template are now compatible with BarTender Cloud.
• Added the option to download print history to a file.
• Added the following new data captures to Print History:
  • Number of items printed within a selected period.
  • Number of printed items that generated a warning.
  • Number of printed items that generated an error.
  • Average number of printed items per day, based on a period of time.
• Added the ability to reprint individual items in Print History.
• Added BarTender Cloud MySQL connections for Azure DB and Amazon RDS.
• Added the following to the Template Assistant:
  • Improved grid and data entry experience.
  • Improved import options.
  • Simplified CSV import process.
  • Improved data preview experience.
• Added a centralized user interface to manage all printers.

Bug Fixes

• Fixed an issue where documents are always set to modified if connecting and disconnecting a text database, which caused documents to constantly save even when no changes were made.
• Fixed an issue that caused the incorrect number of labels to print on HP and PDF printers when using a predefined printer stock with multiple labels per page.
• Fixed an issue when uploading and deleting the same BarTender document multiple times yielded file upload errors.
• Fixed an issue that may cause a serial number to duplicate when two users simultaneously printed.
• Fixed an issue in the BarTender Cloud REST API when creating a new user that caused the PhoneNumber string to always return null.
• Fixed an issue where an API Access setting was incorrectly shown to BarTender Cloud Essentials users.
• Fixed an issue in the BarTender Cloud REST API that may cause printed files to be locked when they are generated without an extension using the PrintToFileFileName parameter.
• Fixed an issue that caused the color of a folder to change when it was renamed.
• Fixed an issue to make text more legible for selected row objects.
• Fixed an issue where users with top-level domain names longer than 4 characters (such as .group) could not be created.
• Fixed an issue where using custom SQL statements with a connected cloud database would yield incorrect error messages.
• Fixed an issue where the size of the Dropdown Record Picker did not adhere to the size settings set within its properties.
• Fixed an issue that caused the text "two-factor authentication" to not be translated.
• Fixed an issue that caused some labels to not print for large print jobs when using the BarTender Cloud REST API.
• Fixed an issue where security option reverted to its previous state after saving and leaving the page.
• Fixed an issue where print jobs take longer than 90 seconds and return a generic error 'Print job failed due to an error'
• Fixed an issue where editing a document failed to update the btw when there are large number of files in the folder
• Fixed an issue where BarTender Cloud was printing multi-row documents with multiple pages
• Fixed an issue where BarTender Cloud Designer UI did not list all IP addresses required for whitelisting when connecting to Azure SQL database
• Fixed an issue where Native PDF driver prints with missing objects when printing template with embedded images with text objects on a Windows system with locale set to Asian countries

February 13, 2024 Update

Bug Fixes

• Fixed an issue where in some cases, the “Empty Trash” functionality wasn’t able to delete a file in the trash.
• Fixed an issue where Error message 3605 would appear if creating a barcode using BarTender Cloud Designer on a non-English web browser

New Features

• Added ability to upload an image to embed on a document in the BarTender Cloud Designer
• Added printer selection in the BarTender Cloud Designer

 

January 9, 2024 Update

New Features

• Added the Google font Monserat
• Added the Google font Public Sans
• Updated help documentation

December 13, 2023 Update

Bug Fixes

• Fixed an issue where if a label had a barcode with serialization, the serialization would be mistakenly applied to static text when printing using a ZPL printer
• Fixed an issue where when printing using a proxy, the print job may error out with the message "The print job failed due to an error. Print job was not sent to the printer."
• Fixed an issue in the BarTender Cloud Designer where clicking the Help dialog in certain ways would behave strangely

November 7, 2023 Update

New features

• Added a new BarTender Cloud Online Designer (Preview feature)

October 23, 2023 Update

New Features

• The Print Gateway now has an option to use a corporate proxy

Bug Fixes

• Fixed an issue with some HP printers where the print job would be sent to the queue but never reach the printer while the print job shows completed in the Print History

September 12, 2023 Update

New Features

• Renamed Wizard to Template Assistant when configuring a database connection.
• Added database support for SAP HANA and Oracle Cloud
• Added option to create multi-table joins when creating a label with the Template Assistant
• Added option for two-factor authentication (2FA)
• Added additional BarTender Cloud Security REST APIs for two-factor authentication
• Renamed the “Actions API Administrator” role to “API User”
• Added option to control how long BarTender Cloud keeps temp data
• The Print Status page now supports more detailed print job information if the locally installed Driver by Seagull has status monitoring
• Updated Help documentation

Bug Fixes

• Fixed an issue where the BarTender Print Gateway was causing high CPU usage when a large number of printers were installed
• Improved printing delays when a label is connected to a very large database
• Fixed an issue where serialization failed to update if printing from an account with the “Print Operator” role
• Fixed an issue where the Usage infographic would display a printed item count of 0 if the browser language was set to Thai
• Fixed an issue where custom preview images set for label thumbnails would not show properly in the BarTender Cloud UI
• Fixed an issue for Android and iOS where bookmarking the Manage Cloud Accounts page would not display in a friendly name nor would it navigate back to the correct webpage
• Fixed an issue where an account with only the Integrated Action Administration permission could not navigate with the UI and received an Unauthorized error
• Fixed an issue where template objects would shift and could not print in Landscape orientation when printing to a Dymo LabelWriter 450 printer

August 16, 2023 Update

• Fixed an issue where the Business VCard template did not use the data entry form, even when set to do so, and would only print sample data.

July 20, 2023 Update

• Added password-based authentication for the BarTender Cloud REST API

July 11, 2023 Update

• Added support for printing BarTender Documents using some Google Fonts

June 30, 2023 Update

• Updated help documentation for token endpoints

June 23, 2023 Update

Bug Fixes

• Fixed an issue that may cause large print jobs to continuously print using the BarTender Cloud REST API
• Fixed an issue that may cause the wrong orientation to be printed when not using Seagull printer drivers

April 17, 2023 Update

New Features

• Added a configurable automatic logout time. Any user who is idle for the specified amount of time will be automatically logged out of BarTender Cloud
• BarTender Cloud image sent in emails has been updated to be readable when using Dark Mode
• Added localization for 19 European and Asian languages
• Changed the name of the Template Wizard to Template Assistant
• Updated UI to better distinguish sections of the User interface and make buttons easier to locate
• Updated the BarTender Cloud API Management screen to improve usability when editing, reviewing, and deleting registered applications
• Added storage information for storage space on the Usage page
• Added Event Logs. The Event Logs now have their own page in the Manage Cloud Account section
• Template Assistant now allows for sorting and filtering databases when one is added to a document
• Some templates in the Template Assistant have multiple page sizes and styles. These options can be selected when creating a new template using the Template Assistant.
• A new Azure SQL database connection is now available

Bug Fixes

• Fixed an issue when printing with an Epson TM-C3500, the page alignment would be incorrect and an extra blank page would be printed out
• Fixed an issue where if the company name contained an apostrophe, the name does not display properly when viewing the root folder in the Template Assistant.
• Fixed an issue where uploads would fail if the file name was the same as a file in the trash folder
• Fixed an issue where the folder icons would change color when using the magnify icon and searching
• Fixed an issue in the File Manager where double clicking on uploaded non-btw and non-pdf files would lock the page with a loading progress icon that never finishes
• Fixed an issue where double-clicking a PDF file incorrectly opens the print dialog and throws an error
• Fixed an issue where the revision history of a BarTender document displayed unclear and unhelpful messages. Messages have been updated and clarified.
• Fixed an issue where print preview would appear rotated for certain printers.

March 22, 2023 Update

Bug Fixes

• Fixed an issue with the Print Gateway service where printing to local printers yielded an error when attempting to print on non-English versions of Windows.

December 9, 2022 Update

New Features

• Non-administrators can now see the support number and subscription information in the Cloud account management panel so that non-administrators can give this information when contacting Technical Support.
• Updated Help documentation.