Windows Update (August 2016) causing BarTender errors Follow

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Kai Kohler

BarTender Content Team


Overview

There is an issue printing from all BarTender versions if Microsoft Windows Updates from August 9, 2016 are installed.  

Latest Update

2 September 2016, 12:16pm PST: Microsoft has released updates that resolve this issue for all affected operating systems and all updates have been tested by Seagull Scientific. Please see the “Recommended Solution” section on this page for more details.

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Windows Updates that cause printing problems
Microsoft has acknowledged this problem in the Known Issues section of the articles below:

"After you apply this security update and you print multiple documents in succession, the first two documents may print successfully. However, the third and subsequent documents may not print."

Security Update for Microsoft Windows (KB3177725)

Security Update for Microsoft Windows (KB3176493)

 

Symptoms

Applies to: All BarTender versions

BarTender will print 2-3 jobs successfully and then throw one or more of the following BarTender or Windows errors. The error message you receive may vary based on your unique environment.

BarTender Errors

Error 3700
BarTender cannot use printer '<printer name>' to design, print or export a document due to a printer setup problem.

Error 3721
BarTender cannot use printer '<printer name>' to design, print, or export a template due to a printer setup problem.
A Windows error code was returned: <data>
Error message: <data>

Windows Errors

Error 995 
Error_Operation_Aborted
The I/O operation has been aborted because of either a thread exit or an application request.

Error 1804
Error_Invalid_Datatype
The specified datatype is invalid.

Error 122
Error_Insufficient_Buffer
The data area passed to a system call is too small.

 

Recommended Solution

Microsoft has released updates that resolve this issue on all affected operating systems. Please download and install the update specific to your operating system. All of these solutions have been tested by Seagull Scientific.

Windows 10 version 1607

Installing KB3176938 resolves this issue. Install the update using Windows Update or download it from the Microsoft Update Catalog (site requires Internet Explorer 6.0 or later; other browsers are not supported).

Windows 10 version 1511

Installing KB3186988 resolves this issue. Microsoft has informed us that this update will not be available through Windows Update until mid-September. You can download and install it from the Microsoft Update Catalog (site requires Internet Explorer 6.0 or later; other browsers are not supported).

Windows 7, Windows 8.1, Windows Vista, Server 2008, Server 2012, Server 2012 R2

Installing KB3185911 resolves this issue. Microsoft has informed us that this update will not be available through Windows Update until mid-September. You can download and install it from the Microsoft Update Catalog (site requires Internet Explorer 6.0 or later; other browsers are not supported).

Note: Please check the pre-requisites section here before installing this update.

 

Alternative Solutions

Modify BarTender setting for each printer

Applies to: BarTender 2016, v10.1

When "Use new device context for each print job" is enabled, BarTender can print without issue with the Windows Updates installed.  This setting may impact performance in high volume printing.  Visit Use new device context for each print job for instructions.

Remove the update from the affected system

Applies to: Windows 10, Windows 8.1, Windows 7, Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2

The issue appears to be directly related to specific Windows Updates from August 9, 2016.  Uninstalling the appropriate update should allow BarTender to return to normal functionality. Visit How to find and remove a Windows Update for instructions.

Please assess your security needs carefully before deciding whether to uninstall or delay installing these Windows security updates.

Windows Version Windows Update to remove
Windows 10 Security Update for Microsoft Windows (KB3176493)
Windows 8.1, 7, Server 2012 R2, Server 2012, Server 2008 R2   Security Update for Microsoft Windows (KB3177725)

Continuously restart BarTender

Applies to: All versions of BarTender

Restarting BarTender will allow 2-3 print jobs to work before it needs to be restarted again.

 

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