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Integration - Symbols not printing correctly

BarTender Content Team

September 30, 2021 08:41
Updated

Symptom

When printing through the Integration Platform, certain symbols like trademark symbols don't print correctly.

Environment

BarTender 2016 and later

Integration Platform

Fix/Answer

Verify the file trigger and data is being sent and saved as UTF-8 encoding. Some notepad applications will tell you the encoding version in the UI. (Notepad itself will not)
In the Integration file, go under Integration->Input data->verify the input encoding is set to Unicode (UTF-8)
Redeployed the Integration to apply the changes.