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How to Manually Uninstall BarTender

Laura Vela

BarTender Content Team

  • Updated

Overview

You may need to manually uninstall BarTender if you are not able to remove BarTender using conventional removal methods. Installing BarTender might fail because the previous BarTender copy has not been properly removed.

This guide will lay out the best practices for manually uninstalling the BarTender suite.

Applicable to

BarTender 2016 and earlier

Information

Backup Current Files

It's a good practice to create a backup of the following items before removing BarTender manually:

  1. BarTender documents (.btw)
  2. BarTender components (.btc)
  3. Named Database Connections
  4. The BarTender System Database
  5. Integration Builder integration files (.btin)
  6. Any other file or resource used by the BarTender documents, such as picture files, Script libraries, etc...

If you're not sure about the location of these files, open Administration Console and select the File Locations tab on the left-hand side.

Stop and Remove Services

  1. Stop all Windows services installed by BarTender. This can be done from the command line as follows:
    • sc stop "BarTender System Service" 
      sc stop "BarTender Integration Service" 
      sc stop "BarTender Print Scheduler" 
      sc stop "Seagull License Server" 
      sc stop Maestro
  1. Delete all Windows services installed by BarTender. This can be done from the command line as follows:
    • sc delete "BarTender System Service" 
      sc delete "BarTender Integration Service" 
      sc delete "BarTender Print Scheduler" 
      sc delete "Seagull License Server" 
      sc delete Maestro
  1. When manually removing the Seagull services, it is also important to run the associated Seagull services .exe uninstall command. This is done by opening a Windows Command prompt as an Administrator and running the following commands:
    • Integration.Service.exe /uninstall
      PrintScheduler.Server.exe /uninstall
      BtSystem.Service.exe /uninstall

Completing the above steps:

  • Uninstalls the service from the Windows control panel.
  • Cleans up and deletes Microsoft message queues.

Simply removing a service using the sc command, however, does not clean up the system 100%.

Installation Cleanup

  1. After all services are removed, reboot the system.
  2. Use the Program Install and Uninstall Trouble Shooter to remove the BarTender package. You can find it at:

Program Install and Uninstall Trouble Shooter

  1. Manually remove the following folders:
    • C:\Program Files\Seagull (for BarTender 64Bit).
    • C:\Program Files (x86)\Seagull (for BarTender 32Bit) or wherever you’ve installed BarTender if you have installed the software on a different folder.
    • C:\ProgramData\Seagull.
    • C:\ProgramData\Seagull Security.
  2. Remove the following Windows registry keys:
    • HKEY_CURRENT_USER\Software\Seagull Scientific.
    • HKEY_LOCAL_MACHINE\SOFTWARE\Seagull Scientific.
    • HKEY_CURRENT_USER\Seagull Scientific.
  3. Go to the folder below and clear out the contents of any previous install files (related to BarTender installation) just in case they were corrupted:
    • C:\Users<user account>\AppData\Local\Downloaded Installations.
  4. Lastly, reboot your system one more time.

This guide will lay out the best practices for manually uninstalling the BarTender suite.

Applicable to

BarTender 2019 and later

Information

Backup Current Files

It's a good practice to create a backup of the following items before removing BarTender manually:

  1. BarTender documents (.btw)
  2. BarTender components (.btc)
  3. Named Database Connections
  4. The BarTender System Database
  5. Integration Builder integration files (.btin)
  6. Any other file or resource used by the BarTender documents, such as picture files, Script libraries, etc...

If you're not sure about the location of these files, open Administration Console and select the File Locations tab on the left-hand side.

Stop and Remove Services

  1. Stop all Windows services installed by BarTender. This can be done from the command line as follows:
    • sc stop "BarTender Integration Service"
    • sc stop "BarTender Print Scheduler"
    • sc stop "Seagull License Service"
    • sc stop "BarTender Licensing Service"
    • sc stop Maestro
    • net stop "BarTender System Service"
When stopping these services, there will be messages/errors about some services already stopped due to BarTender System Service having already stopped services that are dependent on it.
  1. When manually removing the Seagull services, it is also important to run the associated Seagull services .exe uninstall command. This is done by opening a Windows Command prompt as an Administrator and running the following commands:
    • cd "C:\Program Files\Seagull\[BarTender Suite]" ([BarTender Suite] should be replaced with your version, i.e. BarTender 2021).
    • Seagull.Notification.SystemTray.exe /unregister
    • DataBuilder.exe /unregister
    • Maestro.Service.exe /uninstall
    • Integration.Service.exe /uninstall
    • PrintScheduler.Service.exe /uninstall
    • Licensing.Service.exe /uninstall
    • BtSystem.Service.exe /uninstall

Completing the above steps:

  • Uninstalls the service from the Windows control panel.
  • Cleans up and deletes Microsoft message queues.

Simply removing a service using the sc command, however, does not clean up the system 100%.

Installation Cleanup

  1. After all services are removed, reboot the system.
  2. Use the Program Install and Uninstall Trouble Shooter to remove the BarTender package. You can find it at:
  3. Manually remove the following folders:
    • C:\Program Files\Seagull (for BarTender 64Bit)
    • C:\Program Files (x86)\Seagull (for BarTender 32Bit) or wherever you’ve installed BarTender if you have installed the software on a different folder
    • C:\ProgramData\Seagull
    • C:\ProgramData\Seagull Security
  4. Remove the following Windows registry keys:
    • HKEY_CURRENT_USER\Software\Seagull Scientific
    • HKEY_LOCAL_MACHINE\SOFTWARE\Seagull Scientific
    • HKEY_CURRENT_USER\SOFTWARE\Seagull Scientific
    • HKEY_CURRENT_USER\Software\WOW6432Node\Seagull Scientific (for 32 bit installations)
    • HKEY_LOCAL_MACHINE\Software\WOW6432Node\Seagull Scientific (for 32 bit installations)
  5. Lastly, reboot your system one more time.

Reinstall BarTender

At this point, you haven't removed all files and registry information used by BarTender, but you have removed everything that would prevent a reinstallation.

  1. Reinstall BarTender Suite using a newly downloaded file from the below webpage (32bit or 64bit version depending on your Windows architecture)

More Information

How to Launch a Command Prompt as Administrator Using the Start Menu in Windows

You can open an Command Prompt with Administrator rights using the Start menu (or Start screen in Windows 8).

  1. Click Start and type command in the Search bar. You’ll see Command Prompt listed as the first result.
  2. Right-click that result and choose Run as administrator.

 

How to Open and Edit the Windows Registry

We highly recommend that you back up your Windows Registry before making any changes.

To open the Windows Registry, follow the steps below.

  1. Click the Start button.
  2. In the Start Menu, either in the Run or Search box, type regedit and press Enter. In Windows 8, you can type regedit on the Start screen and select the regedit option in the search results. In Windows 10, type regedit in the Search box on the taskbar and press Enter.
  3. If prompted by User Account Control, click Yes to open the Registry Editor.
If you have restricted access to the Windows computer you're logged into, you may not be able to access the Windows Registry.

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