Symptom

 Each time a customer weighs something on a scale to be printed on a label, the label closes. Customer wants the label to stay perpetually open until manually closed.

Environment

 BarTender 2016

Fix/Answer

 There is a setting that needs to be checked in the Print dialog to keep the data entry perpetually open:

In the print dialog under the Print tab, click the Options tab then check the "repeat data entry until cancelled" checkbox.