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System Database Setup Wizard Fails to Pass Configuration String to BarTender System Service connecting to remote database

Jasper Wen

BarTender Content Team

  • Updated

Symptom

The following error message is triggered when trying to connect to a remote BarTender System database:

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Environment

All BarTender versions.

Solution

Set a domain account for BarTender System Service:

Set a domain account on the BarTender System Service with local administrator and domain permissions to access the BarTender System Database.

  1. Open Windows Services
  2. Find and right click the BarTender System Service->click propertiesmceclip0.png
  3. Go to the logon tab
  4. Choose the option "This account"
    mceclip1.png
  5. Specify a domain account with local administrator and domain permissions to access the BarTender System Database.
  6. Restart the BarTender System Service

Disable the "Use FIPS compliant algorithms for encryption" Windows Group Policy.

Note, Consult their IT department before changing this setting.

Via the Group Policy Editor

If your computer is joined to a domain and the group policy settings are centrally managed by your organization, you won’t be able to change it yourself. Customer will need to consult their IT or network administrator.

To change this setting in Local Group Policy:

  1. Press Windows Key+R to open the Run dialog.
  2. Type “gpedit.msc” into the Run dialog box (without the quotes) and press Enter.
  3. In the Group Policy Editor, navigate to:
    “Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options”
  4. Locate the “System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing” setting in the right pane and double-click it.
  5. Set the setting to “Disabled” and click “OK.”
  6. Restart the computer.

Via the Registry

You can also enable or disable the FIPS setting via a registry setting. To check whether FIPS is enabled or disabled in the registry, follow these steps:

  1. Press Windows Key+R to open the Run dialog.
  2. Type “regedit” into the Run dialog box (without the quotes) and press Enter.
  3. Navigate to 
     “HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy\”
  4. Look at the “Enabled” value in the right pane. If it’s set to “0”, FIPS mode is disabled. If it’s set to “1”, FIPS mode is enabled. To change the setting, double-click the “Enabled” value and set it to either “0” or “1”.
  5. Restart the computer.

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