Integration error: unable to print because BarTender is 32-bit and your operating system is 64-bit Follow

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Samantha Petro

Symptom

 When running an integration, several error messages appear. Many will be about printing, but the first one that had appeared (lowest on the list) will state there's a bitrate issue:

integration_bitrate.png

Environment

 Bartender 32-bit Integrations

Fix/Answer

For the integration builder to run, BarTender must match the operating system's bitrate. To fix this issue, please do the following:

  1. Back up your BarTender related files
  2. Download the installer for the 64-bit edition from our service releases page. You will need to download the full installer for this process: Service Releases 
  3. Uninstall BarTender from your computer.
    1. Skip deactivation
  4. Restart the system to clean up after the uninstallation.
  5. Run the 64-bit installer as an administrator (right click on the executable and choose to run as administrator)
    1. Skip activation as the license information is already on your computer
  6. You can now use the 64-bit edition.

Additional notes

If you are working with Excel, you will need to match Excel's bitrate to BarTender's. Swap Office's bitrate to 64-bit. if this isn't possible, consider using a csv file instead. Please see this help page for more information:

Troubleshooting Excel and BarTender 

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