Error 1179: The BarTender Licensing Service was not detected Follow

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Samantha Petro

Symptom

While installing BarTender, the following happens:

  • The installer dialog seems to just disappear during installation
  • BarTender is shown as successfully installed in the installation logs and in the programs list
  • When trying to open a BarTender application, you receive the following error
    
              The BarTender Licensing Service was not detected. Please start it and try again.
            
  • All BarTender services are stopped or have no status next to them.
  • Attempting to start any of these services may result in a dependency error
  • Restarting the system doesn't help

Environment

  • BarTender 2019
  • Computer or server using Windows Group Policies

Problem

The source of the error is dependencies. BarTender relies on several Windows services, most of which are turned on by default. But one particular service is missing on the services list:

BLS_not_detected2.png

When 2019 is installed, the wizard attempts to also install 2014 SQL Express. Error codes returned from the SQL install are skipped, as many of them are innocuous. Yet in this scenario, something did go wrong. You'll need to manually install SQL Express and fix any errors that show up along the way.

Fix

To fix this issue, you must correct the errors that are happening during SQL Server Express installation. To do this, please follow Install BarTender SQL Server Express Manually.

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6 comments

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Dhileepan Mahalingam
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I have tried everything but nothing works. i also have uninstalled and reinstalled the software. But the result is the same.

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Alan Mullarkey
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Ditto

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Chris DePaola
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Same issue here. Any updates on how to fix this?

Windows 7, 32-bit; Bartender 2019

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Samantha Petro
Moderator
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While SQL issues are the most common, it may be a different underlying dependency. Please also check that the following services are installed and running

  • net.TCP sharing service
  • Print Spooler (this one is obvious as nothing will print)
  • Messaging service.

If you have any problems with these services, or you're still not able to get the BarTender services up and running, please contact us. It may be a something less common causing this.

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Alan Mullarkey
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Managed to get ours working by installing BT2019 whilst off the network with an admin login.  Once back on network went to control panel and in programs and features selected change and modify took the defaults and all seems fine. 

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JAVIER SIMON
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After SQL 2014 installation same #1179 message still appears and can't run the BT2019

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