FAQ for customers updating to 2019 Follow
Previously, with BarTender 10.1 you would need to own an Automation or Enterprise Automation Edition of BarTender in order to run concurrent BarTender processes over RDP / Citrix sessions. In BarTender 2019 every Full Edition of BarTender will be able to work with concurrent BarTender processes under RDP / Citrix.
Besides this, in order to avoid printer duplication, you required to install a component called License Server Remote Assistant. This component is still required for BarTender 2019. Click here if you want to download this component.
If your license is on active maintenance and support contract you will have access to standard or even premium support assistance (see available support plans).
Professional Services such as consultancy, training, template or integration design are also at your availability. If you are interested in any of these services, please send us an email to ProfessionalServices@SeagullScientific.com
No, you don’t need a separate product key code when updating to BarTender 2019 if you have an active maintenance and support contract. You can simply use your existing product key code to activate.
Provisional activation lasts for the following number of days:
- Professional and Automation Editions: 30 days.
- Enterprise Editions: 180 days.
- Free Edition: N/A
We have simplified the BarTender Installer. By default, all the BarTender companion applications will be installed except Print Portal. You can optionally install Print Portal or the Licensing Service/Administration Console only. Additionally, BarTender 2019 can be installed as a 32- and 64-bit application.
If you have doubts as to which Installer architecture you should choose, please check our 32-bit vs 64-bit White Paper.
When you use your BarTender 10.1 / 2016 product key code to activate BarTender 2019 (only available for licenses under active maintenance and support contract) the equivalent BarTender 2019 Edition will be:
- BarTender 10.1 / 2016 Basic corresponds to a BarTender 2019 Professional, 1 printer license.
- BarTender 10.1 / 2016 Professional corresponds to a BarTender 2019 Professional, 2 printer license.
- BarTender 10.1 / 2016 Automation Edition corresponds to BarTender 2019 Automation Edition, same printer count.
- BarTender 10.1 / 2016 Enterprise Automation Edition corresponds to BarTender 2019 Enterprise Edition, same printer count.
Yes, Integration Builder (the new middleware package that replaces Commander) allows you to import and convert your existing Commander task lists. The transactional data you are currently submitting will still work with your newly converted BarTender 2019 integration.
Replacing Commander is also a good opportunity for you to improve your current automated print processes. If you need assistance in migrating your Commander implementation to the new Integration Platform or improving functionality, do not hesitate to reach out to our Professional Services team: ProfessionalServices@SeagullScientific.com