Licensing Wizard error message 2033: "Error trying to add invalid license to server. KeyStatus: InvalidData" Follow

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Christina McKinney

BarTender Content Team


Symptom

When activating your BarTender license, you receive the following error message:

2021-06-17_07_17_12-BarTender_Support_Center_-_Agent.png

Environment

Applies to BarTender 2021

Solution

At the moment, part of the steps that will help you to solve this licensing / activation problem might require you to contact support. Follow these steps:

  1. In Windows, as an Administrator, click on "Start > Settings".
  2. Click on "Apps".
  3. Locate BarTender 2021 and click "Modify".
  4. Click "Yes" to confirm that you want to make changes to this app.
  5. At the next BarTender dialog, choose "Repair", click "Next" and wait before the Repair operation has finished.
  6. When the repair is done, attempt to activate BarTender again. If it still fails, proceed to step 7.
  7. Once all the previous steps have been performed, if the issue still persists, contact Support and refer them to this support article and error message. We will get you up and running with this installation and activation issue.

Internal Only Information

Problem Ticket: https://seagullscientific.zendesk.com/agent/tickets/316942

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