While opening a document file with BarTender Designer, Error Message #3324 appears:
This error occurs because the label document you are trying to open has a version that is higher than the current Bartender version installed on your computer (e.g., attempting to open a label document created from BarTender 2021 with BarTender 2019). To fix this issue, the template file needs to be resaved as a backward compatible version with the following steps:
- Locate the .btw label document file within Windows Explorer then open the file with a Notepad application.
- Once the label document is opened with Notepad, you will see CompatibleVersion that indicates the BarTender version required(or higher) to open this file.
Open the label document with a supported version of BarTender Designer then select File > Save As and choose the version of BarTender you would like this label document to be backward compatible with.