Print Portal: Cannot see client printers or print button is missing when using Chrome Follow

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BarTender Content Team


Symptoms

When using client printing with Print Portal in Chrome, the list of client printers fails to load and the print button may disappear from the UI.

When looking at the browser console, you may see an error like this one:

  Access to XMLHttpRequest at 'http://127.0.0.1:5952/Client/GetId/?_=1645721935000'
  from origin 'http://print.seagullscientific.com' has been blocked by CORS policy:
  The request client is not a secure context and the resource is in more-private
  address space `local`.
  core-libraries.min.js?buildNumber=175838:2
GET http://127.0.0.1:5952/Client/GetId/?_=1645721935000 net::ERR_FAILED

Environment 

BarTender 2021 and later

Print Portal with client printing enabled

Chrome v98 or later.

Solution

The error message stems from a feature called Private Network Access (formerly known as CORS-RFC1918), which limits the ability of websites to send requests on a private network when the website isn't running with secure protocols. When Print Portal is requesting a list of local printers to display on the Print Portal UI, it makes one of these CORS requests.

When Print Portal has HTTPS enabled, these CORS requests work just fine in Chrome. However, if HTTPS is not enabled, these CORS requests are now restricted and cannot be completed. To fix this issue, Print Portal will need to have HTTPS enabled to use client printing when using a Chrome browser.

Additional resources

Please see the following articles for more information on Private Network Access and its changes:

Internal only information

This issue was first reported as BUG-3348 

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