Symptoms

When creating a new user, BarTender Cloud automatically sends an invitation to the email specified at creation time.  

This article provides a guide on what to do when a new user for BarTender Cloud did not receive an email invitation.  

Environment

BarTender Cloud

Diagnosis

Verify the Email Address

The first thing to do when the email invitation was not received as expected is to check your junk/spam folder or verify with your IT department that the email was not filtered. Also, verify that the email address provided for the user account is correct. You can do this by following the below steps: 

1. Click on the Hamburger menu icon in the top-left of the screen:
   
2. Select Manage Cloud Account at the bottom of the list.
3. Select Users in the list on the left hand side.
4. Find the newly created user account in the users list and verify the email address under the name.
   

If the email address is correct please follow the steps listed below. 

If the email address is not correct you will need to recreate the user. Follow the steps below under Try Recreating the User.

Solution

Try Sending the Invite Again

1. Click on the three dots next to the profile picture of the new user in the list.
2. You should see a Resend Invitation option at the top of the menu:

3. Click on Resend Invitation and check if the invitation was received.

If the invitation was still not received try the below solution.

Try Recreating the User 

1. Click on the three dots next to the profile picture of the new user in the list.
2. Select the Delete user option:
   

3. Click on the Create user button and create a new user:
   

If this does not resolve your issue please reach out to technical support for further assistance.