Symptoms

When creating a new user, BarTender Cloud automatically sends an invitation to the email specified at creation time.  

This article provides a guide on what to do when a new user of BarTender Cloud does not receive an email invitation.  

Environment

BarTender Cloud

Diagnosis

Verify the Email Address

The first thing to do when the email invitation was not received as expected is to check your junk/spam folder or verify with your IT department that the email was not filtered. Also, verify that the email address provided for the user account is correct. You can do this by following the below steps: 

1. Click on Administration in the left-hand sidebar and navigate to Security > Users.

2. Find the newly created user account in the users list and verify the email address under the name.
   

If the email address is correct, please continue to the next section. 

If the email address is incorrect, you must recreate the user. Follow the steps below under Try Recreating the User.

Solution

Try Sending the Invite Again

1. Click the three dots next to the profile picture of the new user in the list.
2. You should see a Resend Invitation option at the top of the menu:

3. Click Resend Invitation and check if the invitation was received.

If the invitation was still not received try the below solution.

Try Recreating the User 

1. Click the three dots next to the profile picture of the new user in the list.
2. Select the Delete user option:
   

3. Click the Create User button and create a new user:

If this does not resolve your issue please reach out to technical support for further assistance.