Symptom

You are not able to log in to BarTender Cloud:

Environment 

BarTender Cloud

Diagnosis

When trying to login you get the following error message:

Solution

Send the Reset Request

Recover Password Manually

1. In the login screen above the Log In button click on the password recovery link:

2. Wait for the recovery email and follow the steps in the Recovery Email section below.

Reset Password through an Administrator

1. Log into BarTender Cloud using an Administrator account.
2. Click on the Hamburger menu icon in the top left of the screen:
   
3. Select Manage Cloud Account at the bottom of the list on the left hand side.
4. Select Users in the list on the left hand side.
5. Click on the three dots next to the profile picture of the affected user in the list.
6. Click on Reset password:

7. Wait for the recovery email and follow the instructions below.

Recovery Email

Once the recovery email has been received follow the below steps: 

1. Click on the Reset Password link in the email.
2. On the Change Your Password page, specify a new password:

3. Click on the Change password button.

Additional Resources

If this does not resolve your issue please reach out to technical support for further assistance.