BarTender Cloud FAQ (Frequently Asked Questions)
What is BarTender Cloud?
BarTender Cloud is Seagull's first cloud-based, SaaS (Software as a Service) product which offers a powerful labeling solution which requires little or no maintenance and additional resources.
Do I still need to install the BarTender Suite to use BarTender Cloud?
No, there is no need to install the BarTender Suite on your computer. BarTender Cloud is hosted on Seagull's cloud-based server and the user interacts with the BarTender Cloud interface through a web browser or the BarTender Mobile App.
However, in order for BarTender Cloud to have access to your client printers you will need to install the BarTender Print Gateway on your local machine.
What is the difference between BarTender Cloud and Print Portal?
BarTender Cloud is a stand alone SaaS product and doesn't need to be installed in an on-premise enviornment to function. On the other hand, Print Portal is an optional companion application for the BarTender Suite that needs to be installed and maintained in an on-premise enviornment.
For more information on Print Portal and BarTender Cloud please have a look at the following technical documents:
What are the system requirements?
BarTender Cloud works on most modern web browsers such as Chrome, Microsoft Edge and Firefox and there are no additional requirements when printing to pdf.
In order to print to a connected client printer, it is necessary to install the BarTender Print Gateway (currently only supported on Windows 10/11) or to use the BarTender Mobile Application on Android/iOS.
For more information please have a look at the below articles:
How do I create or use my existing BarTender documents?
You can generate new BarTender documents( .btw) from within BarTender Cloud directly using the Template Assistant or upload existing btw files using the file manager interface.
See the following links for more information:
What printers can I use?
BarTender Cloud is able to print to PDF out of the box. For native client printer support, it is necessary to locally install BarTender Print Gateway.
Please have a look at the below article for information on supported printers:
What is the BarTender Print Gateway Service?
The BarTender Print Gateway is a service that makes printers available locally on the system on which the service has been installed for use with BarTender Cloud.
See the following link for more information:
How do I connect and read from my database?
You can create a database connection when making a new BarTender document in the Template Assistant. BarTender Cloud also supports database connections on uploaded BarTender documents, but there are limitations on the types of databases that will work.
See our guide for a full list of supported database types and full setup instructions:
Can I automate and integrate BarTender Cloud with other applications and systems?
For users with Automation subscriptions, a new REST API is available to automate printing in BarTender Cloud.
Consult the below article for more detailed information on the REST APIs for BarTender Cloud:
Is there a trial for BarTender Cloud?
There is a trial for BarTender Cloud. Generally, it is an Automation subscription and lasts for 30 days or until you reach 1000 prints, whichever happens first.
Please reach out to our sales team at the link below for more information:
How is BarTender Cloud licensed? What subscription plans are offered?
BarTender Cloud is licensed by volume of prints, instead of per printer like the BarTender Suite. Subscription plans are renewed annually. There are two types of subscriptions (Essentials and Automation), each containing several tiers of printing volume.
For a detailed breakdown on the subscription model and the different plans please have a look at the below link:
How do I purchase a subscription for BarTender Cloud?
In order to inquire about purchasing BarTender Cloud you can reach out to our sales departement by clicking here.
How do I add and manage additional users?
Please refer to the following guide for full details on how to add and manage additional users:
What if I didn't receive my email invitation?
There are several steps you can take to address this issue. See the following guide for full instructions:
How do I change or reset my password?
How do I view my print usage?
Click the icon at the top-left of the screen and go to Manage Cloud Account > Usage. See the following guide for further details:
What is included with support? What support plans are available? Where can I find more information on support policies?
There are 3 support plans available: the Essential plan included with the BarTender Cloud Essentials subscription; the Standard plan included with the BarTender Cloud Automation subscription; and the Premium plan offered as an upgrade for the BarTender Cloud Automation subscription.
You can find more information on maintenance plans and what is included at the below links:
Where can I find more information about system availability? Do you have a Service Level Agreement?
You can find our BarTender Cloud Terms of Service (ToS) and Service Level Agreement (SLA) in the links below:
Do you offer training or consultation? Can you help design and create my BarTender documents?
Please reach out to our sales team at the links below to ask about BarTender Cloud or to request a demo:
For custom label design, please contact our sales and professional services team using the links below. You can also view our online template library.