Licensing Isssues (License Invalid)

Mark Henry

• December 16, 2022 04:29

Using BT2021 R9

Every few days our licensing server comes back invalid.

We have 1 printer and two clients.

Every time this has occurred and we follow what is shown on licensing issue page. Restart the licensing service, re-install software , de-activate license, tried setting static mac as per Virtual machine steps, nothing seems to resolve it.

When de-activating we need to email support to allow us to re-activate even though it says we can only activate on the last pc it was activated on. as it gets error your allocated activation's have been exhausted.

There seems to be no logs showing why this occurred.

Is there somewhere we can get confirmation of why this is going invalid?

 

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • January 17, 2023 14:37

  Hello Mark,
  
  Welcome to the BarTender Community Forums!
  
  Could you provide us with a little more information about your environment? What is the setup like? Are you running virtual machines, for example?
  
  Also, what BarTender version, edition, and service release are you running on these machines? You can find this information by clicking on the "Help > About" tab on BarTender Designer's upper menu.
  
  Thank you in advance.

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