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3 comments

  • Avatar
    Paula Llorca
    Moderator

    Hello Pernilla!

     

     

    Welcome to our community :)

    We won't be able to assist you with your specific license from the community as it would require you to post your license details. However we can point you in the right direction:

    • If you are using the BarTender trial or have a BarTender subscription and they have expired, you will need to reach out to our sales team to have these extended - you can reach them here.
    • Other BarTender licenses are perpetual and do not expire. If you are getting an expiration message it may be that you have accidentally used a Provisional Activation, which is a temporary activation of BarTender for testing newer versions before upgrading your environment. In this case you just need to deactivate BarTender and reactivate it again, ensuring the Provisional Activation checkbox is not ticked. Here another article! 

     

    Hopefully one of these suggestions will help you, if you need us to look at your specific case, you can log a ticket with our support team here.

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  • Avatar
    Prosjoppan

    Hi

    Can you help me

    This license dont work

    Attempting to connect to activation server.


    Error: The '****-****-****-40CN' license cannot be added to the server. The server previously hosted a Trial license. A server allows only one Trial license to be activated per server.

    Pro Shop ehf.

     

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  • Avatar
    Xabier Clemente
    Moderator

    Hi!

    Thank you for reaching us via our Community Forums.

    It seems BarTender was not deactivated correctly. Issues related to BarTender Licensing and Activations such as these will need to go through our regular support channels, as we will need sensitive data in order to assist you and this is an open forum viewable by all. If you have a Maintenance & Support agreement active with us, then you can reach us via web-form, chat, or phone. If not, we still have some regular support channels available to you, such as the web-form.

    In order to access support, go to our Get Support page and enter your Support Number (if you have it), this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.

    Also, please note that we have taken the liberty to erase sensitive details from your original message as part of our commitment to safeguarding your privacy and adhering to our forum policies. We take the protection of our customers' information seriously and strive to maintain a secure environment for all interactions.

    I hope this helps!

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