Support printer connection error
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Hi Ha Tuan,
Welcome to the BarTender Community Forums!
First of all, we would recommend not sharing your Product Key Code in this or any open internet forum, as it might lead to security breaches. That is why we have taken the liberty of modifying your first image and taking out your product information.
This error message is usually linked to the duplication or overuse of the printers licensed by your BarTender Licensing Server. We recommend you review this article on Error 1401 so you can learn how to prevent this error in the future.
If you navigate to "BarTender Administration Console > Licensing > Printer Usage" on your BarTender Administration Console, you should be able to view your printer usage and the licenses assigned to different printers:
Can you see any duplicated printers in the Printers Used in the Last 7 Days table? If so, we might be facing a duplicated printer issue. Please follow the steps detailed on the link I referenced earlier in this post in order to correct the issue (in my experience, most of the time, it's just a printer being named differently in multiple machines using BarTender and installing them using the same naming convention and installation method usually fixes the issue).
That being said, we would need to wait for the assigned licenses to return back to the license pool in order to reassign them. BarTender's licensing method is printer-based, when used, its printers get a license assigned to them, these will expire and return to the license pool after a week of inactivity so other printers can pick them up and use them.
We also recommend you review our white paper on Printer-Based Licensing.
Finally, issues related to BarTender Licensing and Activations such as these will need to go through our regular support channels. If you have a Maintenance & Support agreement active with us, then you can reach us via web-form, chat, or phone. If not, we still have some regular support channels available to you.
In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.
I hope this helps!0
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