BarTender cannot connect to the license server that contains license

Francisco Rubi

• March 10, 2023 19:59

I download Bartender in 2 computers in our warehouse, I Installed the License in the main computer that will be hosting the license server to share the license with another computer in the warehouse. but when I am trying to activate the license in the second computer it gives me the following error message.

" BarTender cannot connect to the license server that contains license '****** license name ******". The license was last seen on server DESKTOP-B5G252D'. You must activate and store the
license in a server on your network in order to use this product. If multiple instances of BarTender that have the same license will be used from multiple diets, that license should be
stored in a license server that has nigh avalanity and is accessine to al dients.
Bar Tender cannot print or
export printer code templates to printer 'Zebra2' until this condition is corrected. "

I downloaded the Server License from Bartender website but is not showing up under the Tools tab in bartender. I am using Bartender 2021

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • March 13, 2023 08:53
  • Edited

  Hello Francisco,
  
  Thank you for reaching us via our Community Forums.
  
  Going by the error message it seems that the client computer using BarTender cannot see the license server where the license is active.  This can happen for several reasons:

  1. When the license was activated it was not shared out.
  2. A firewall or security software on the license server is blocking the connection
  3. A firewall or security software on the client's computer is blocking the connection.
  4. The license server is not on the same network as the client computer.
  5. The computer where the license is activated is not turned on.
     
     

   We would recommend the following troubleshooting steps:
  
  

  1. Going by the error it looks like the license was shared out but that could have changed.  Let's check to make sure.  You can do that by opening the 'License Setup' tab in the admin console.
     
     

   

  • Make sure that under User access control we have selected "shared to everyone from everywhere".

   

        2. If it is a firewall or security software issue, turn the firewall or software off temporarily on the server and the client computer and try to connect to the license again.
   
        3. If the computer that cannot connect is a laptop make sure it is connected to the same network that the license server is connected to and it can see it on the network.
   
        4. It is possible that the computer did not reconnect to the license when it was turned back on.  You can reconnect by opening BarTender Designer and clicking "Help > BarTender" licensing wizard.  Go through the wizard and search for the license on the network.
   
        5. If the license server computer is not turned on, turn it on and give it time to boot up before trying to print on the client computer.

   
  
  I hope some of these suggestions help, if not, please feel free to reach us again so we can continue troubleshooting this issue.

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