Printer offline

Joyce Brown

• March 18, 2023 20:40

We have a GC select printer for printing horticultural labels. Have not used it for several months. It shows the printer as offline on the laptop. How do I get the computer to recognize the printer?

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • March 22, 2023 09:25

  Hello Joyce,
  
  Thank you for reaching us via our Community Forums.
  
  The issue you are experiencing suggests an issue with the printer, USB cable, or USB port. You might try removing the driver and reinstalling it just to be sure it's not driver-related, however, issues such as these are likely related to a hardware issue.
  
  Thank you.

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