Images gets deleted from remote folder after the label has finished printing
Hey guys, I have a computer in the warehouse that we use solely for printing labels. I have 2 different zebra printers connected to this computer to accommodate for all the label types we need. We identify the type of products we put in the box with small pictograms. All pictograms are stored on a shared network folder on a remote computer. The local computer in the warehouse has access to the remote folder and the images print fine on the label. However, for some reason, after printing the label, the image used on that label gets deleted from the remote folder where all the images are. This means if we want to print 2 different labels using the same pictogram, only the first label printed will show the image. The second one will print fine but without the image because it has been deleted. I can't find any indication online as to why this is happening. What would be your guess ? Where should I look. I thought it was linked to the way cache was being managed, but after trying many different combinations, I always end up with the same result. I must not be looking at the right place. We did not have this problem when we were on BarTender 10, but since I upgraded to 2022, it started happening. I'd like to find out what I'm doing wrong because replacing these images many times a day is a real pain! Thanks for the help. Greatly appreciated!
Have you an Integration running that is deleting this or something in the label template that is doing this, such as an Action or some VB Script?0
Nothing of that sort. I have no integration. I have a simple prompt for Box Quantity right before the print, but it's the only script I have. For now, I've decided to lock the shared folder to read-only and the image files themselves as read-only. So far, it seems to prevent the images from disappearing, but I would like to understand why this was happening in the first place. It could be related to something else outside of BarTender, but I've tried to break everything down to its simpler form. I did a fresh install of BarTender on a new Windows 10 install and created a really basic label template that fetches the product description and image source from the DB, and every single time I printed the label, the linked image would be deleted from the source folder.0
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