No BarTender Licensing Service at all in Services, nor any licensing found in Admin Console.
Hello,
I am using BarTender 2019 R6 on Windows 10 and I am trying to move a license from one pc to another, but I'm hitting some hurdles with the transfer. There is no license tab in the Admin Console at all; there is only a File Location.
I do have a Product Key, but when I go to activate the new pc's BarTender, it gives the error "Product key is not valid"....
How do I get the licensing tab to appear on the Admin Console?
For what its worth: I also have no BarTender Licensing Service appear in services.msc window; It doesn't exist at all .
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Hi Cassie,
Welcome to the BarTender Community Forums!
Was BarTender used in any other machine? The way BarTender Licensing works, the first machine you install it on will act as the licensing server and will manage the license; we would recommend checking for the licensing tab in other machines which could have the application suite installed.
If this is the only machine you installed BarTender on, then as this is an issue related to BarTender Licensing and Activations, it will need to go through our regular support channels. If you have a Maintenance & Support agreement active with us, then you can reach us via web-form, chat, or phone. If not, we still have some regular support channels available to you.
In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.
I hope this helps!0
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