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    Xabier Clemente

    Hello Ashutosh,

    Thank you for reaching us via our forums.

    In order to properly troubleshoot the issue you are having, we would benefit from a more complete description:

    • What is the issue you are experiencing?
    • What BarTender version, edition, and service release are you currently using?
    • Have you always experienced this issue, or is it new? If so, did you change anything in your environment?
    • What printer drivers are you using?

    In the meantime, we would recommend reviewing our article on Common Printing Issues, as it might prove to be of use to you.

    Thank you.

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    Ashutosh Parida

    We are having issue with Bartender server as print jobs getting stopped. This happened three times in last 1 month and we had to reboot the Bartender server to resolve the issue. Can anyone help to get permanent solution for the issue?


    The below errors noticed in the application log of the Bartender Server during the last occurrence of the issue:


    Error,3/15/2023 12:47:37 AM,BarTender System Service,10062,None,"The server failed to resume the transaction. Desc:3800000416.


    The transaction active in this session has been committed or aborted by another session."


    Error,3/15/2023 12:47:37 AM,BarTender System Service,10087,None,"BarTender System Service: There was a problem connecting to the database.; Inner Message: The server failed to resume the transaction. Desc:3800000415.


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