What MSA is required to add more printers?
Hello,
We currently have an active Maintenance and Support agreement that expires in two months.
We wanted to extend our license with more printers, but in the process to do so it seems very unclear which Maintenance and Support agreement we need to buy (or extend).
There is an MSA for the application (BTA-APP-MNT) required to add more printers, upgrades etc., but there is also an MSA for each printer (BTA-PRT-MNT)?
How are these two related?
Do we need to buy BTA-PRT-MNT for each printer, as long as our existing MSA is active?
Can we extend our MSA wihtout extending/buying new BTA-PRT-MNT for each printer?
https://www.barcodefactory.com/seagull-scientific/bartender-automation/bta-prt-mnt
https://www.barcodefactory.com/seagull-scientific/bartender-automation/bta-app-mnt
Note that the links in this post are only examples, it is not our actual reseller.
Regards,
Joakim
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Hello Joakim,
Welcome to the BarTender Support Community Forums!
As this is an open forum dedicated to diagnosing issues and solving them, we would recommend reaching our Sales Department in order to discuss these questions further. Our sales technicians are always happy to help with these queries.
Thank you and if you have issues with BarTender in the future, please feel free to reach us!0 -
Hello,
I'm not looking for specific details about anything.
I guess I just wanted to know how the two MSA´s are related, is an MSA for each printer required as long as the "main" MSA for the application is active?
So the price for the MSA will increase for each printer you add?
I can't find information about this anywhere.
R,
Joakim0 -
The Annual Maintenance is made up of two elements X for the application plus (Y per printer) .
To add a printer the price is an amount for the printer licence plus an amount for Maintenance (calculated from the number of months remaining until the renewal date)
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