Integration builder can not run properly
The window was blank when I opened the integration builder，and there was no any prompt！How can I fix this problem?Thanks for your help!
It was enterprise version，and trial license。
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Hello Marcus,
Welcome to the BarTender Community Forums!
If you are facing a blank window with no prompts when opening the BarTender integration builder, here are a few steps you can take to troubleshoot the issue:-
Turn off Accelerated 3D graphics: In case you are running BarTender on a virtual machine, we would suggest turning off Accelerated 3D graphics:
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Clear BarTender cache: Close BarTender completely and navigate to the following directory: "C:\Users<your_username>\AppData\Local\Seagull\BarTender". Delete all the files and folders present in this directory. Restart BarTender and check if the integration builder window loads correctly.
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Check system requirements: Verify that your computer meets the minimum system requirements for running BarTender. Make sure you have the necessary operating system version, hardware specifications, and dependencies to run the software smoothly. You can find a detailed list of BarTender's system requirements here.
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Disable antivirus/firewall: Temporarily disable any antivirus or firewall software on your computer and then launch BarTender. Sometimes, these security programs can interfere with the software's functioning, leading to a blank window. If the integration builder window appears after disabling the antivirus/firewall, you can add an exception or configure the security software to allow BarTender.
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Reinstall BarTender: If none of the above steps resolve the issue, try reinstalling BarTender. Uninstall the existing BarTender installation from your computer, restart the system, and then perform a fresh installation of the software. This can help resolve any corrupted files or settings that may be causing the problem.
Let us know if after following these suggestions the issue was fixed! If not, we will continue troubleshooting the issue.
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Turn off Accelerated 3D graphics: In case you are running BarTender on a virtual machine, we would suggest turning off Accelerated 3D graphics:
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Hi Xabier,
I was running BarTender on a VMware virtual machine，so I solved this problem by “Turn off Accelerated 3D graphics”.
Thanks for your quick response！
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We are glad to hear that did the trick! :)
Have a great day!0
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