Unable to print from Print Portal

Lyndon Whyatt

• June 07, 2023 17:53

Hello, I am having trouble printing from BarTender Print Portal. I can print from BarTender program fine and can access the Print Portal but when I try and print from my template I get the following error message...

Print Error

The print job failed due to an error.
Print Job Aborted. The record set could not be created due to the folowing:
The file 'G:\My Drive\data.csv' could not be opened, read, or accessed. Verify that the path is correct, exists, and has the correct permissions.
Details: Access to the path 'G:\My Drive\data.csv' is denied.

This happens even on the host machine. The file is stored on Google drive and I've checked permissions are ok. 

Any ideas why Print Portal is being denied access?

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• 

  Peter Thane

  ★ BarTender Hero ★

  • June 08, 2023 08:58

  My guess would be a permissions issue with the account running the Print Portal (presumably the IIS_Webprint account) not having sufficient permissions to access the network location, or else there is no G drive mapped on the server running the Portal.

  This may help

  https://support.seagullscientific.com/hc/en-us/articles/1500011256522-Troubleshooting-Guide-BarTender-Print-Portal?version=2021+and+later

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  Lyndon Whyatt

  ★ BarTender Hero ★

  • June 08, 2023 21:41

  Yep, that solved it. Thanks once again.

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