Label printing fails in SDK when template includes a background image

Jake Brown

• September 12, 2023 15:29

I'm trying to print a label using the 2021 SDK in my C# rest API. Everything works great until I try to include a background image on the template. When the template has a background image, the .Print(string printJobName, outMessages messages) method returns a Result of "Failure", and also returns an empty Message object.

Are there any additional considerations that I may be missing when printing from a template with a background image?

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • September 26, 2023 14:35

  Hello Jake,
  
  Thank you for reaching us via our Community Forum.
  
  In order to properly troubleshoot this issue we would benefit from knowing the following information:
  
  

  • Have you tried using different images with other sizes or resolutions? Does the issue persist with these?
  • Where is this image located? Is it hosted locally or on a server?
  • Is your SDK updated?

  
  I'm afraid that with an empty message object, understanding what the issue might be is going to be complex; if you have an active maintenance and support agreement with us, we would recommend reaching us directly.
  
  Thank you.

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