Process Builder file creates multiple blank prints
We are using Bartender 2021 R9, and I have a process builder file (formerly batch files) that are used to print a tandem of label templates from Librarian one at a time. Periodically it seems that the print queues get filled with redundant print jobs that are completely blank. Looking at our print logs, these blanks though seem to be associated with the SYSTEM user and not the user that is logged in to do the job. Any ideas what could be going on here? The operators access the jobs via Print Station. This seems to come and go as sometimes it all works as intended, others they print the first file and the queue is filled with 20+ blank print jobs.... (I have turned off retry if failed in Process Builder as well, did not fix anything...)
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Hello Anthony,
Welcome to the BarTender Community Forums! I understand you currently have an open ticket with us, and are in the process of troubleshooting the issue with our support technicians.
We still welcome our community members with issues or knowledge related to this issue to participate in this forum thread; and once resolved we would appreciate it if you could share the solution with us, as this would improve the knowledge base pool of the community forum and hopefully help someone else with the same issue you are facing in the future.
That being said, oftentimes issues with blank prints could be related to printer drivers, are you using our Drivers by Seagull™ drivers? If so, are these updated? Perhaps updating these or changing from the manufacturer's drivers to ours could do the trick.
I hope this helps!0
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