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Installation Error 1324

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3 comments

  • Avatar
    Fernando Ramos Miracle
    Moderator

    Hello MisaNDS,

     

    Could you let me know from exactly which folder are you running the installation file? Ca I understand that you are using the downloaded file from our website to install the software?

     

    If you log in this computer with an admin account and try installing BarTender, do you get the same error?

     

    Could you show me the full path to your user account's "Documents" folder?

     

    Cheers

    0
  • Avatar
    Legacy Poster

    Hi Fernando,

     

    I was able to figure it out with the assistance of an online blog. There was a problem with the Registry path. I was able to change the Registry using the following path in the Registry Editor:

     

    HKEY_CURRENT_USER/Software/Microsoft/Windows/Current Version/Explorer/Shell Folders/Personal

     

    Then changed to the correct path for My Documents. That fixed the problem and I was able to install the new version(10.0) onto all users.

     

    Thanks for the follow up

    0
  • Avatar
    Fernando Ramos Miracle
    Moderator

    Hello MisaNDS,

     

    I'm glad you were able to solve your issue.

     

    Cheers.

    0

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