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I am using the Automation version 9.4. We want the users to just use the Print Station but Print Station is extremely slow compared to Bartender. Is that normal? It can take a full minute after I click on a label to where the prompt screen comes up asking how many labels to print. The same label selected to print from Bartender is almost instant. Just launching the Print Station can also be very slow where it may take several minutes to launch. Again Bartender will come up in less than 5 seconds. Our licenses server is at a different location but that should not have anymore impact on Print Station than Bartender. What can I look for that may be set wrong that Print Station uses?

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I am having exactly the same issue with [b]EXTREME[/b] slowness!!! It takes anywhere between 1 minute 15 seconds to 1 minute 45 seconds for the Print Station to open. Users are freaking out, start clicking the icon again, and again, and again… (That in itself creates a problem of multiple instances running…)

This is on a separate PC, with Win XP SP3, Core 2 Duo @ 2.67GHz, 2GB RAM (no domains) with Bartender and Print Station being the only 2 pieces of software installed.

Is there any solution to this?!?
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We are having the exact same issue. The Print Station takes an incredibly long time to load, and locks up frequently when loading labels (like 1 out of 3 attempts maybe, to actually load the label.) The regular Bartender software works fine. This is the same on my workstation (which is high spec) as well as desktop machines out in the factory - all running Windows 7 x64. Running the software as an admin fixes this problem without fail, however this is not an option in our environment. Does anyone have any information regarding a solution?

Thanks
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I posted the original question and they have not given me any help on the issue. One of our locations it works fine and 2 of them are slow, one of those so slow it is unusable. The slowest one where we can't use the PrintStation is an XP machine with 2 gb ram. PC performs at normal speed for everything including Bartender but can't use PrintStation. Even after it finally starts there is a significant wait between the screen where the quantity is filled in and when a prompt screen for the label variables can be entered. I have to believe they are aware of the issue but are unwilling to take the time to resolve it.
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Gene Henson
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Hello,

We haven't had any direct reports of that kind of slowness using Print Station. We'd like to be able to look at one of the systems affected to gather some information about what's happening.

Could you contact your closest regional office for direct support? Our contact information is here: [url="http://www.seagullscientific.com/aspx/contact_us.aspx"]http://www.seagullscientific.com/aspx/contact_us.aspx[/url]
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Having the same problem for the whole Bartender suite. Bartender, Print station, Batchmaker etc....

Using Win Vista computers, more than 20 different client machines, all have the same problem, startup takes 40 sec to 120 sec. In my case it seems only to affect Vista, using the same hardware but W7 gives startup in a couple of seconds.

Using 9.4 SP3 but have tested 10 SP1. Same issue....

Looks like the program is waiting for a process in Vista that is "slow/will not start" or whatever. Seems to be connected with UAC and Win explorer. Turning UAC off will cut the startup time to half. Browsing at the same time with win explorer also seems to affect the system in such a way that startup speeds up. (Yes, I know, it is really strange....)
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I have the same problem.
It takes us more than a minute for print station to start.
The software is installed properly and the computer hardware should suffice more than enough.

Is there already a solution provided in the meanwhile?
Please contact me and let me know.

Regards
Tony
FME
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Did anyone got an answer or a solution ???

In my case it is VERY slow on XP computers, but is ok on 7.
I get the same behavior when using the ActiveX from VB code. Seems the huge delay is coming when trying to establish the initial connection to the License server

Phil
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Will send a message to regional support, however since this thread's existence and multiple replies it seems pretty obvious it's a wide spread issue. Our IT dept weren't even aware of the problem for the first 6 months of using the software, as users were just dealing with the problem. Might be more widespread than reported?

Definitely does seem to be something to do with admin privileges - I ran the software as an admin on the machines (which all usually operate as a user), and all the problems disappear..However this is not a viable solution. When I get some time I will take a look with process explorer to see if I see anything weird.

Is there any chance this software has some kind of debug logging flag or something we can use to try to specific bit it's hanging on?
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Domingo Rodriguez
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While being logged under the same Windows account you're planning to start Print Station with, open Internet Explorer "Internet Options", choose the "Advanced" tab and disable the "Check for publisher's certificate revocation" checkbox and apply the changes.

In the past, this .NET Framework related setting has helped to cure some slowness issues (mostly related to Seagull services), so it might help in this case as well.

If that doesn't help, does the slowness issue gets better if you change the Windows default printer on this PC for this user?
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[quote name='Domingo - Seagull Support' timestamp='1349774021' post='3447']
While being logged under the same Windows account you're planning to start Print Station with, open Internet Explorer "Internet Options", choose the "Advanced" tab and disable the "Check for publisher's certificate revocation" checkbox and apply the changes.

In the past, this .NET Framework related setting has helped to cure some slowness issues (mostly related to Seagull services), so it might help in this case as well.

If that doesn't help, does the slowness issue gets better if you change the Windows default printer on this PC for this user?
[/quote]

Domingo - None of this helped us. We are experiencing the issue on ALL workstation on our network. I would have thought maybe it is because we are using the Seagull System Database, but even re-creating the database and purging the database did no good. Windows 7, Windows Server 2008 R2 Term Server - both seem to be affected the same.

For us, Print Station itself load pretty quickly, but users have to wait literally MINUTES for the print dialog to come up after clicking a label to print... and then they have to wait another 2 or 3 minutes for the Parameter Prompt to show up. On my own dev machine (Win 7 64bit), the same behavior occurs. Also, I've observed that on my machine now it takes literally a minute or two for the Bartender designer app to open a BTW file. Bartender itself loads quickly, it just seems anything in the suite that opens a BTW label format file takes forever to do so. The only thing that seems to still be running quick enough is Commander, which is being kicked off by Epicor ERP for us.
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Michael Toupin (mtoupin

[quote name='Noffie' timestamp='1355752516' post='3932']
Domingo - None of this helped us. We are experiencing the issue on ALL workstation on our network. I would have thought maybe it is because we are using the Seagull System Database, but even re-creating the database and purging the database did no good. Windows 7, Windows Server 2008 R2 Term Server - both seem to be affected the same.

For us, Print Station itself load pretty quickly, but users have to wait literally MINUTES for the print dialog to come up after clicking a label to print... and then they have to wait another 2 or 3 minutes for the Parameter Prompt to show up. On my own dev machine (Win 7 64bit), the same behavior occurs. Also, I've observed that on my machine now it takes literally a minute or two for the Bartender designer app to open a BTW file. Bartender itself loads quickly, it just seems anything in the suite that opens a BTW label format file takes forever to do so. The only thing that seems to still be running quick enough is Commander, which is being kicked off by Epicor ERP for us.
[/quote]

Knowing that it takes a long time for the BarTender design window to come up points the slowness issue probably as an access problem with the labels. Are they are on a network share? And if so do you see the same problems when printing using a local file?
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[quote name='Mike T - Seagull Support' timestamp='1356555502' post='3981']
Knowing that it takes a long time for the BarTender design window to come up points the slowness issue probably as an access problem with the labels. Are they are on a network share? And if so do you see the same problems when printing using a local file?
[/quote]

The label files ARE on a network share, but they do not print any faster or open in BarTender designer any faster if I move them local. Still just as slow. Sorry - I already tried that.
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We are having the same issue as Noffie. It started yesterday, Jan 14, 2013. One user with WinXP is experiencing long delay when opening any label document. Labels are on a network share, but three other users are having no problem. We are running Automation v. 10.

It does not appear to be an access issue to the share, the user can navigate to the folder and double-click to open a label but BarTender is slow to open. I have checked that the network port status is at full speed (100 MB) for all users.

Has anybody figured out how to resolve this issue?
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Another interesting thing I've noticed - on my Win 7 64-bit box, where Print Station opens the labels really slow and BarTender designer also opens them very slow, it is also an extremely long delay between when I view a Print Preview of a label and then click Close. It takes like 2 minutes for BarTender to get back to the designer from the print preview.
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Possible Fix: Uninstall and Reinstall the label printer on the workstation that is having trouble. If the label printer is shared on a server or other workstation, you might first want to restart the Print Spooler service on the host to see if that helps.

I noticed that the one user who was having this problem had the label printer installed under a different name than the other users. For some reason, our label printer is shared as two different (similar) names to the same IP Address Port. I installed the printer on the one workstation using the same name as the other users and all is working great now. I had to change the Print Station Setup to Show Print Dialog and open each label to select the different printer. Then was able to reset the Setup to Print Immediately.

Hope this helps.
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Sorry to re-open an odd thread but i'm also struggling with the speed.

 

I've started my own thread but no answers as of yet

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Domingo Rodriguez
Moderator

Ryan,

 

I've answered to your new topic. Please also make sure to test what "ktsadmin" posted on 16 January 2013.

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FYI - for future readers, I can't remember exactly how we solved this, but we had a recent slowdown attack again when moving from Epicor 9 to Epicor 10 (and thus upgrading to Bartender 10.1 I think).  Finally resolved it this time by updating the printer drivers on the clients and the print server to be the latest Seagull Scientific provided print drivers.

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