Sls Won't Start Follow

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SLS 9.30.2725

 

This is an installation that has worked fine for over a year. Yesterday I went to check license stats and the License Server splash screen appeared with "Loading ..." shown but disappeared after about 5 seconds. Checking Services shows the Seagull License Server service is not running. If I try to manually start the service it fails with the error "Could not start the Seagull License Server on Local Computer. Error 1067: The process terminated unexpectedly".

 

There is a log file created at C:\Documents and Settings\Administrator\My Documents\Seagull License Server\11082013.txt:

 

 

 

 2013-11-08 11:59:20 1800 Information Network Trace OK <Client>: ---------- Client Connecting ------------
2013-11-08 11:59:20 1800 Information Network Trace OK -- Supported Protocols Enumerated on System --
2013-11-08 11:59:20 1800 Information Network Trace OK -- Supported Protocols Enumerated on System --
2013-11-08 11:59:20 1800 Information Network Trace OK -- Supported Protocols Enumerated on System --
... masses of the same line repeated

 

2013-11-08 11:59:21 1800 Information Network Trace OK -- Supported Protocols Enumerated on System --
2013-11-08 11:59:21 1800 Information Network Trace OK -- Supported Protocols Enumerated on System --
2013-11-08 11:59:21 1800 Information Network Trace OK -- Supported Protocols Enumerated on System --
 

 

I went to Add/Remove Programs and did a Repair on the SLS installation - same problem. I've also re-booted the server (Windows 2003) and the problem persists.

 

I was considering completely uninstalling SLS and re-installing but wasn't sure if that would use up a 'life'?

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Domingo Rodriguez
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Please check http://forums.seagullscientific.com/index.php?/topic/688-seagull-license-server-service-crashes-after-starting-daylight-savings-time/?hl=%22daylight%22

 

Yes, you will be able to fully uninstall, then reinstall and reactivate License Server. This won't use a new activation attempt as the computer hardware is exactly the same. Please make sure to have your product key code at hand when doing the upgrade.

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By 'fully uninstall' do you mean de-activate too?

 

The daylight savings issues does not apply here as according to the thread you linked to "Switching back to Standard Time in the fall does not cause a crash. To correct the problem, you simply need to restart the Seagull License Server service from the Windows Services panel."

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The fix was to uninstall BarTender and SLS, then delete some registry entries and files (list provided by Seagull Support) before re-installing.

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