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Printer Options Not Available For User With Restricted Permissions

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8 comments

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    Ian Cummings
    Moderator
    The folder in question is a folder that is created and owned by us for use by the printer driver:

    C:\ProgramData\Seagull\Drivers\Temp

    In more recent versions of the driver we changed to this specific location as some Anti-Virus programs were giving false positives on us running code from a shared temporary folder like with the older versions.

    Is it not possible to grant your "Users" group sufficient access to this folder? I think the "Read and execute" permission is required at the least.

    I feel that the present location for these temp files is more logical and easier to manage for specific situations rather than reverting back to previous functionality; because of this I don't think the drivers will go back to the older way of doing things. Of course we will keep this under review should we be proved wrong, or a third way come to light.
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    Legacy Poster
    First of all thanks for your immediate reply!

    The "read an execute" permission is already granted on this specific folder (in our environment it's located under "c:\dokumente und einstellungen\all users\anwendungsdaten\seagull\drivers\temp" -> the specific location for the german Windows XP version) by default and obviously it's not sufficient. Problem in this case ist the creation of the temporary files by the driver. This action fails because the users cannot write to this folder.

    The only place on the local machine where users can create/modify files is within the folders of their own userprofile.

    All our changes that have an impact on security have to go through an external security audit, so this is very complex and time-consuming.
    So there is/will be no option to bypass/overwrite the new behaviour (maybe by configuration or sthg.)?

    Regards
    Carmen
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    Ian Cummings
    Moderator
    I fear the problem is that we cannot please everybody all of the time. If we make changes to satisfy you, it may well end up causing problems with others. One problem I foresee is that a global driver feature having stuff stored in a specific user profile no longer makes it global.

    I will pass this onto development for their input and thoughts as I'm not fully up to speed with what these temp files are used for in all use cases.
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    Legacy Poster
    Thank you Ian!

    I think now i understand your point of view. Your strategy is to keep all settings as global as possible, maybe even predefined for all users.
    For the moment we will revert to the 7.1.x-version and see how things develop in the future.

    But i'm still wondering if we are the only ones facing the described issues?

    Regards
    Carmen
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    Ian Cummings
    Moderator
    Hello Carla, we will continue to keep this issue under review. One proposal is to use the current behaviour by default, but if we come up against a permissions issue like in this case, then to fail over to a secondary storage location for these temp files. We're still considering things though so no final answer just yet. I just want you to know that we have a relatively open mind on this problem and how to solve it.
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    Ian Cummings
    Moderator
    Out of interest, do you have BarTender installed on the same computer or is this a Seagull printer driver only installation?
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    Legacy Poster

    Hi Ian

     

    Can you please tell me if I can delete the content on c:\programdata\seagul\drivers\temp. I have 1.6gb in there of .tmp files

     

    Regards

     

    Ricardo

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    Ian Cummings
    Moderator

    Yes you can.  I would imagine that this folder is filled with driver dump files that are created when the driver crashes for some reason.   However, if you're using an old driver I would urge you to install the latest (v7.3.3) instead as it fixes a number of issues that you might well be experiencing.  The surest way of performing the upgrade would be to do a full removal using the Seagull DriverWizard, reboot, and then install of the new driver.  You can download the latest Seagull drivers from the below link:

     

    http://www.bartenderbarcodesoftware.com/drivers/windows-printer-drivers-download.aspx

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